DevOps Operations Lead

4 days ago

Taguig, National Capital Region, Philippines Yondu Full time ₱960,000 - ₱1,080,000 per year

General Responsibilities:

The Operations Lead is responsible for monitoring business operational activities and contributes to the effective production of products and/or provision of services. This position supervises day-to-day activities to ensure efficient service that meets the expectations and needs of customers and clients/partners.

Duties and Responsibilities:

  • Manages overall operations and is responsible for the effective and successful management of resource, productivity, quality control, and service level agreement as established and set for the Managed Services Group.
  • Serves as a company representative on issues.
  • Enhance the procedure, systems, and principles in the areas of service and operations management and looks for opportunities to expand services.
  • Carry out supervisory responsibilities in accordance with the company's policies and applicable laws.
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline team members
  • Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
  • Contributes operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
  • Forecasts requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
  • Develops operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping
  • Analyzes process workflow, employee and equipment requirements; implement changes
  • Serves as the primary point of contact when there are customer issues related to quality, customer service, or accidents, and mishaps.
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Works closely with Service Delivery Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues
  • Other job-related activities that may be assigned from time to time.

Minimum Qualifications:

-College Graduate

-At least 2+ years of experience in Operations Management & experience in a technical development and support team.

-Experience maintaining and managing cloud-based solutions

With background on the following:

- DevOps works

- Database: MySQL, Snowflake, Aerospike

- Platforms: Linux, Kubernetes, Jenkins deployment

- CICD - pipeline

- Camel

- DevOps Tool

- Ticket handling

- Documentations and processes/Improvement initiatives

Job Type: Full-time

Pay: Php80, Php90,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • DevOps Lead : 2 years (Preferred)

Work Location: In person

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