Cashiering Associate

I. JOB IDENTIFICATION

Job Title : Cashiering Associate

Department : Check-Out & Courtesy Services

Division : Store Operations

Job Classification : Rank & File

Reports To : Operations Supervisor

Directly Supervises : None

II.JOB PURPOSE

To process payments of customer purchases in the POS terminals and to provide excellent service.

III. ACCOUNTABILITIES

Key Performance Measures

A. Cashiering Efficiency

1. Enters customer purchases in the POS (Point of Sale) terminals accurately

2. Checks received currency against counterfeit and refers to superior for proper verification when necessary.

3. Verifies credit card, charge slips and gift certificates to avoid discrepancies, over and under billing.

4. Maintains adequate supply of invoices, receipts and other documents required in transaction to avoid customer delay.

5. Reports immediately to the supervisor discrepancies in price tag and POS reading to avoid customer complaints.

6. Maintains adequate supply of change fund to expedite check-out of customers

7. Ensures that exact change fund is given to customers.

8. Reports immediately any problem in the credit card terminals to refer to concerned bank technician.

9. Conducts verification of credit card to bank personnel during downtime of credit card terminals.

10. Conducts cash balancing and reconciliation before leaving scheduled shift.

11. Ensures that machines/equipment used are properly functioning before any transaction is made.

B. Customer Service

1. Asks customer for the loyalty card before any transaction be made to ensure that points earned are properly credited to the customer's account.

2. Answers queries and explains to customers any store marketing promotions.

3. Advises and informs waiting customers about unexpected malfunction of POS terminal that results in delay of transaction, in proactive, courteous and friendly manner.

4. Refers customer complaints to customer service or to the immediate superior.

5. Writes the number of the counter checker, bagging the purchases of the customer to ensure proper accountability in case of pilferage or loss of items.

C. Others

1. Assists the counter checker in bagging the purchases as the need arises to expedite check-out at the counters.

2. Maintains orderliness and cleanliness of assigned area.

3. Collects all journals for endorsement to Accounting Department.

4. Participates in periodic and annual cyclic count of inventory in other department as the need arises.

5. Performs other related duties as may be assigned either in support of divisional goal attainment or for own personal or professional training, education and development as planned by the superior.

D. Records/Reports

Preparation and filing of:

1. Daily Cash Reconciliation Report

2. Credit Card Charge Slip

IV. CRITICAL CHALLENGES

1. Immediate detection of counterfeit money.

2. Accurate and fast cashiering transaction to shorten customer waiting time.

3. Knowledge/Awareness of store/product marketing promotions so that customers can be apprised accordingly when they ask about any product sales.

4. Handling direct customer complaints / concerns in the selling area. Immediately refers the customer to person who can address the problem.

V. DECISION-MAKING AUTHORITY

1. Day-to-day decisions are referred to higher authority.

VI. MINIMUM JOB REQUIREMENTS

1. Education / Professional Experience

2. Preferably College graduate (4 year course)

3. Related work experience preferred or substitute cashiering experience if college undergraduate

4. Knowledge/Skills/Abilities

5. Attentive to details

6. Ability to perform basic mathematical computations including percentages

7. Knowledge of basic computer typing

8. With at least 40 wpm typing skills

9. With adequate communication skills

10. Ability to work long hours and can handle pressures

11. Others

12. With pleasing personality

13. Can converse in English

14. At least 5'2" in height

15. With neat appearance

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Education:

• Senior High School (Required)

Experience:

• Retail sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person