CSR-Fedex Account Open for Newbie

2 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱200,000 - ₱250,000 per year

About the role

As a Customer Service Representative for the FedEx account at AUXILIA INC', you will play a crucial role in delivering exceptional customer service to our clients. This full-time position is based in Cebu City, Cebu, and offers opportunities for career development within our growing organisation.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat channels
  2. Assist customers with tracking shipments, processing orders, and resolving issues
  3. Provide accurate information about FedEx services, policies, and procedures
  4. Maintain detailed records of customer interactions and follow up as needed
  5. Collaborate with team members to ensure consistent and efficient customer support
  6. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to provide excellent customer service
  2. Basic understanding of logistics and shipping processes, or a willingness to learn
  3. Proficiency in using computer software and customer relationship management (CRM) systems
  4. Ability to work effectively in a fast-paced, high-volume environment
  5. Flexible and adaptable, with a positive and proactive attitude
  6. Previous experience in a call centre or customer service role is preferred, but not required

What we offer

At AUXILIA INC', we are committed to providing our employees with a rewarding and fulfilling work experience. As a CSR on the FedEx account, you will have the opportunity to develop your skills, receive ongoing training and support, and be part of a dynamic and collaborative team. We offer competitive compensation, comprehensive benefits, and a supportive work environment that values work-life balance.

About us

AUXILIA INC' is a leading provider of customer service and contact centre solutions. With a focus on delivering exceptional customer experiences, we partner with top global brands to provide tailored services that exceed their clients' expectations. Our company culture is built on a foundation of innovation, teamwork, and a commitment to excellence. Join us and be a part of our growing success story.

Apply now to become our next FedEx Customer Service Representative at AUXILIA INC'.

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