Onboarding Specialist

2 days ago

Taguig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

POSITION PURPOSE

As an Onboarding Specialist, you will be instrumental in facilitating our clients'

seamless onboarding journey. Your meticulous adherence to compliance and

unwavering commitment to exceptional service will strengthen our esteemed market

position, defining a new level of excellence in client onboarding. Your role goes beyond

mere compliance; it's about creating a lasting impression, demonstrating our deep

understanding of our clients.

In line with our mission, your role is not just about onboarding clients, but also

about establishing convincingly in the hearts and minds of our clients. We aim to

excel at providing the impression that we know our clients just as well as they know

themselves. This is the essence of the experience, and as an Onboarding Specialist,

you are a key player in delivering this experience. Your work will help to ensure that

every interaction a client has reinforces this mission, from their first contact

with us through their entire journey as a client. Your role is crucial in making this

mission a reality.

MAJOR RESPONSIBILITIES:

  • Responsible for executing Know Your Customer (KYC) processes and continuous
  • due diligence in compliance with multiple regulatory standards for both potential
  • and current client and partner accounts.
  • Analyse and investigate alerts that are generated using standard policies,
  • procedures and tools, aimed at meeting internal and external regulatory
  • requirements.
  • Promote a high degree of global onboarding knowledge and compliance standards
  • with a client-focused mindset.
  • Identify, record and resolve/escalate suspicious findings following well-established
  • escalation and reporting obligations
  • Maintain user confidence and protects operations by keeping information
  • confidential.
  • Comply with all policies, guidelines, and procedures, and actively participate in
  • training to stay abreast of the evolving competitive and regulatory environment.
  • Work collaboratively & cohesively with key stakeholders to identify, action and
  • develop due diligence processes that contribute to operational efficiency and
  • personalized client experience.
  • Proactively participate in assigned projects that promote client value, operational
  • efficiency, and innovation
  • Oversee the creation and management of trading and rebate accounts.
  • Stay up to date on the latest industry trends and technologies related to
  • onboarding processes, and share insights and recommendations with the broader
  • team.
  • Provide direct assistance to clients and partners for any concerns related to
  • onboarding.
  • Strive to meet and exceed Key Performance Indicators (KPIs) on a daily, weekly,

and monthly basis.

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