Real Time Analyst WFM

3 days ago

Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱250,000 - ₱500,000 per year

Short Description:

The Recruitment and Engagement Support plays a vital role in aligning recruitment, engagement, and employee experience initiatives within the L&A organization. This role provides comprehensive support in hiring coordination, coaching compliance, engagement and CSR activities, and attrition management — ensuring that all initiatives are executed efficiently and with high quality.

Responsibilities:

Recruitment Support

  • Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
  • Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
  • Track and report recruitment progress and escalate bottlenecks when necessary.

Coaching Compliance and Quality Monitoring

  • Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
  • Review documentation and provide reports on coaching trends and opportunities for improvement.

Engagement Activities

  • Actively participate in the planning, organization, and execution of employee engagement activities.
  • Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
  • Measure and report on engagement metrics and post-event insights.

Pay Disputes Management

  • Oversee the pay dispute process from escalation to resolution.
  • Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
  • Maintain proper documentation and track all cases for accountability and follow-through.

Creative and Communication Support

  • Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
  • Create visually engaging content for reports, updates, and internal communications.

Client Visit Management

  • Coordinate logistics and act as primary liaison for client visits, ensuring professional representation and smooth execution of all related activities.

Corporate Social Responsibility (CSR)

  • Lead the planning, coordination, and execution of CSR activities within L&A.
  • Partner with site engagement leads and volunteers to support company-wide CSR goals and initiatives.

Attrition Management

  • Conduct exit interviews for resigning employees and document their feedback accurately.
  • Analyze exit interview data to identify key trends, patterns, and root causes of attrition.
  • Prepare summary reports and recommendations for leadership to support retention strategies and continuous improvement efforts.

Qualifications:

  • At least 2nd year completed in college without any back subjects.
  • Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
  • Excellent communication, coordination, and presentation skills.
  • High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.

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