Incident Management Lead

31 minutes ago

Manila, National Capital Region, Philippines Nezda Global Full time ₱2,500,000 - ₱3,500,000 per year

Key Responsibilities:

  • Lead and own incident management across the full lifecycle.
  • Achieve SLAs and ensure timely resolution of all incidents.
  • Lead escalation and stakeholder management.
  • Identify incident patterns and invoke Major Incident processes when needed.
  • Resolve incidents by coordinating the right technical teams.
  • Drive or perform Root Cause Analysis (RCA) independently.
  • Document and communicate incident updates, timelines, and outcomes.

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