Process Improvement Sr Manager for BFSI

1 day ago

San Fernando, Central Luzon, Philippines Sutherland Full time $90,000 - $120,000 per year

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.

If you are an expert Six Sigma Sr. Manager looking for a global career, do not miss this opportunity

As a
Service Excellence Sr. Manager
, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:

Key responsibilities:

  • Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;
  • Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;
  • Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction;
  • Support Focus Metrics activities with the site assigned;
  • Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);
  • Team up with site/client leaders in upholding compliance in all organization policies and standard procedures;
  • Validate control plans and governance processes set up in the business; and
  • Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

Minimum qualifications:

  • Earned a Bachelor's Degree in any field
  • Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification is preferred by not required
  • At least 5 years of managerial experience in the same industry
  • Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations
  • Experience in change management, stakeholder management, and influencing people without authority
  • Capacity to think strategically and innovatively
  • Experience in managing collections accounts
  • Excellent Project Management skills
  • Strong background on process development and improvement

  • Senior Manager Business Transformation

    11 hours ago

    San Fernando, Central Luzon, Philippines beBeeOperational Full time ₱1,500,000 - ₱2,500,000

    As a Process Improvement Senior Manager, you will play a pivotal role in driving business impact through strategic initiatives.The ideal candidate will have expertise in identifying and addressing key challenges in the BFSI industry, with a proven track record of leading cross-functional teams to develop and implement process improvements that enhance...

  • Sr Project Manager

    4 days ago

    San Fernando, Central Luzon, Philippines HiPaaS Infotech Pvt Ltd Full time

    OverviewSr. Project Manager with strong experience in eClinical suite implementation (Strategic delivery role).Location - Anywhere in India/RemoteRate – rate is open and flexible - give me your best rates - right skills is impEngagement Type: Strategic delivery role eClinical suite implementationRole Overview: The PM will lead the planning, execution, and...

  • Sr. Manager, HR Risk

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time $80,000 - $100,000 per year

    Sr. Manager, HR Risk Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Manager, HR Risk Summary: This role will provide day to day risk support across all facets of the Enterprise Risk Management framework. Notably, this position will ensure comprehensive delivery of HR risk activities risk assessment, risk aggregation and...

  • Sr. Specialist, HR Risk

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time $60,000 - $80,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Specialist, HR Risk Job Summary: This role will be responsible for working with business partners to identify and consult on potential risks to Capital One, applying your risk/process management and analytical skills to drive well-managed risk activities. This role operates from a...

  • Sr. Manager, HR Risk

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time ₱800,000 - ₱1,000,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Manager, HR Risk Summary: This role will provide day to day risk support across all facets of the Enterprise Risk Management framework. Notably, this position will ensure comprehensive delivery of HR risk activities risk assessment, risk aggregation and risk reporting. The role...

  • Sr. Specialist, HR Risk

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time $90,000 - $120,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Specialist, HR RiskJob Summary:This role will be responsible for working with business partners to identify and consult on potential risks to Capital One, applying your risk/process management and analytical skills to drive well-managed risk activities. This role operates from a...

  • Strategic Improvement Leader

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeImprovement Full time ₱900,000 - ₱1,200,000

    Senior Manager RoleThis senior manager position involves leading continuous improvement initiatives across the organization. The selected candidate will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions.Main...

  • Senior Operations Manager

    4 days ago

    San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

    Job TitleSr Operations ManagerJob OverviewAs a Sr Operations Manager, you will be responsible for leading teams and overseeing the day-to-day operations of multiple related units. You will provide leadership to managers, supervisors, and professional staff, and be accountable for the performance and results of these teams.Key ResponsibilitiesMaintain and...

  • Sr. Testing Specialist, HR Risk

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time $60,000 - $80,000 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Testing Specialist, HR Risk Job Summary: This role will be responsible for working with business partners to identify and consult on potential risks to Capital One, applying your risk, process management and analytical skills to drive well-managed control testing. This role...

  • Sr. Operations Representative, Canada Money Movement Back Office

    1 day ago

    San Fernando, Central Luzon, Philippines Capital One Full time $104,000 - $130,878 per year

    Alabang , Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Operations Representative, Canada Money Movement Back Office Summary: To take inbound calls, make outbound calls, and or complete a back-office or non-voice process to handle account-related concerns and recommend optimal solutions within the desired levels of...