Collections Staff
2 days ago
The Collections Associate is responsible for managing and collecting outstanding debts from clients, ensuring timely payments, and maintaining positive customer relationships. The role requires effective communication, problem-solving skills, and a proactive approach to resolve payment issues while ensuring compliance with company policies and legal regulations.
Key Responsibilities:
• Contact customers through phone, email, or other communication methods to collect overdue payments.
• Monitor accounts to ensure payments are up to date and follow up on overdue invoices.
• Negotiate payment terms and settlement options with customers.
• Maintain accurate records of collections activities and customer interactions.
• Prepare and send reminders, invoices, and account statements to customers.
• Work closely with the sales team to address customer concerns and disputes regarding billing.
• Provide reports on outstanding accounts and collection activities to management.
• Ensure compliance with company policies and relevant laws in the collection process.
• Assist in resolving any billing discrepancies and address customer queries in a professional manner.
• Maintain a high level of customer service while ensuring company objectives are met.
Job Qualifications:
4years of any course, with good communication skills, computer literate (excel-pivot, lookup)
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