Customer Service Patient Coordinator

6 days ago

Cabancalan Cebu, Philippines Access Care Proactive Health Full time ₱250,000 - ₱350,000 per year
Job Summary

The Customer Care Patient Coordinator is responsible for ensuring positive and seamless experience for patients by managing patient communications, appointments, and care coordination. This role involves acting as the primary point of contact for patients, addressing their concerns, and working closely with the practice management team to ensure that patients receive timely and effective care.

Key Responsibilities:

Patient Interactions

· Serve as the first point of contact for patients, answering inquiries via phone (inbound and outbound calls) and email.

· Provide exceptional customer service by addressing patient needs, concerns, and questions promptly and professionally.

· Assist patients with appointment scheduling, rescheduling, and cancellations, ensuring efficient use of healthcare providers' time.

· Provide patients with educational information and resources related to their appointment.

· Responsible of sending SMS reminders for all the patients before the event.

· Coordinate with healthcare providers to facilitate patient care that includes scheduling, and follow-up appointments. Ensure patients are informed of their appointment details, and any required preparations before seeing the patients.

· Assist in the coordination of multidisciplinary care, ensuring that all aspects of patient care are addressed.

· Adding patients in Open Dental.

Practice Management Support

Administrative Duties

· Assist in the coordination of multidisciplinary care, ensuring that all aspects of patient care are addressed.

· Maintain accurate and up-to-date patient records, including personal information, appointment history, and care notes. Verify patient insurance information, obtain necessary insurance details.

· Any other related practice management support if required.

  • Patient Care Coordinator

    12 hours ago

    Cebu City, Central Visayas, Philippines Helpware Full time

    Patient Care Coordinators will perform the following:Assist callers with appointment scheduling, obtaining patient demographics, insurance and financialinformation.Process incoming referrals, verifying benefits, eligibility and authorization for both new and establishedpatients.Coordinate and respond to patients' and referring providers' concerns in a timely...

  • Telemedicine Patient Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Pearl Full time ₱30,000 - ₱50,000 per year

    Work Arrangement:Fully remote, overlapping Eastern Time and Mountain Time hours.Job Type:Independent Contractor, Full-time.Salary Range:we based on experience and expertise, but inquire here for compensation packagesWork Schedule:40 hours per week, with core hours in Eastern and Mountain Time zones.About Pearl TalentPearl works with the top 1% of candidates...

  • Patient Intake Coordinator

    3 days ago

    Cebu City, Philippines SVCPH Inc. Full time

    Overview for Referral Coordinator:  We are seeking an organized, detail-oriented, and efficient Home Health Intake Referral Coordinator to join our team. The primary responsibility of this role is to manage and track clinical schedules while ensuring the timely acceptance of new patient referrals. The Home Health Coordinator will also be responsible for...

  • Patient Intake Coordinator

    4 days ago

    Cebu City, Central Visayas, Philippines SVCPH Inc. Full time ₱250,000 - ₱550,000 per year

    Job Overview:Receives and processes patient admission into our agencys EMR system for homehealth services.Coordinate care by assigning case manager and clinician to ensure 48 hour admissionFollow up on inquiries related to the patient admission and staff availability.Assists in establishing the initial Plan of Care and plotting of tasks to staff...

  • Patient Intake Coordinator

    10 hours ago

    Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

    Job Overview:Receives and processes patient admission into our agencys EMR system for homehealth services.Coordinate care by assigning case manager and clinician to ensure 48 hour admissionFollow up on inquiries related to the patient admission and staff availability.Assists in establishing the initial Plan of Care and plotting of tasks to staff...

  • Patient Intake Coordinator

    1 week ago

    Cebu City, Philippines SVCPH Inc. Full time

    Job Overview: Receives and processes patient admission into our agencys EMR system for homehealth services.Coordinate care by assigning case manager and clinician to ensure 48 hour admissionFollow up on inquiries related to the patient admission and staff availability.Assists in establishing the initial Plan of Care and plotting of tasks to staff...

  • Patient Intake Coordinator

    11 hours ago

    Cebu City, Philippines SVCPH Inc. Full time

    Job Overview: Receives and processes patient admission into our agencys EMR system for homehealth services.Coordinate care by assigning case manager and clinician to ensure 48 hour admissionFollow up on inquiries related to the patient admission and staff availability.Assists in establishing the initial Plan of Care and plotting of tasks to staff...

  • Claim Assistant

    10 hours ago

    Cabancalan, Cebu, Philippines Access Care Proactive Health Full time

    Job Title: Claims SpecialistLocation: Onsite – Cabancalan, Mandaue City, CebuSchedule: Monday to Friday | Shifting schedule (mostly 8:00 PM – 5:00 AM)Employment Type: Full-timeAbout the RoleWe are looking for a highly organized and detail-oriented Claims Specialist to join our healthcare operations team. This role ensures that all insurance claims are...

  • Patient Intake Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines SVC (Select VoiceCom) Full time ₱360,000 per year

    Select VoiceCom is currently looking for a Patient Intake Coordinator (Data Entry Coordinator) to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our...

  • Patient Intake Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines SVCPH Full time $15,000 - $20,000 per year

    Job Description: Job Overview:Receives and processes patient admission into our agencys EMR system for homehealth services.Coordinate care by assigning case manager and clinician to ensure 48 hour admissionFollow up on inquiries related to the patient admission and staff availability.Assists in establishing the initial Plan of Care and plotting of tasks to...