Operations Manager w/ Customer Service Financial

7 days ago

Balanga, Central Luzon, Philippines Genpact Services LLC Full time ₱1,500,000 - ₱2,500,000 per year

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Financial Campaign- Operations Manager

In this role, an Operations Manager (OM) will be responsible for leading the business unit to its maximum potential. An OM is expected to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing coaching and development to your direct reports and meeting defined quality, customer experience and productivity requirements.

Responsibilities

  • Leads a team of Front Line Managers in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff
  • Coordinates work flow to achieve the volume expected to meet operational requirements. Approves special price concessions, quotes, fee allowances or adjustments
  • Promotes and maintains the accuracy and quality of services, deliverables, and content; direct process improvement projects
  • Maintaining and developing relationships and communicate issues of importance within the department and/or business unit
  • Responsible for preparing fair, accurate and thorough performance reviews. Monitors performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates.
  • Utilizes appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
  • Recognizes and recommends operational improvement.

Minimum Qualifications

  • Handled customer service and or financial campaign
  • Relevant and successful experience manager in a larger or more complex unit
  • Significant years of directly related experience and supervisory or lead role experience
  • Experience in Team Management, Performance Management
  • Experience in a Customer Service and/or Financial account

Why join Genpact?

  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  • Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  • Let's build tomorrow together.Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

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