Senior Program Planner

2 weeks ago

Bacolod City, Western Visayas, Philippines Wrkpod Full time ₱420,000 - ₱480,000 per year

About Us

At All About Caring, we're committed to supporting people with dignity, fairness, and respect,

guided by a strong Human Rights Framework. Our values of reliability, sustainability, adaptability,

collaboration, customer focus, and integrity shape everything we do.

About the Role

We're seeking an experienced Senior Program Planner to join our Support & Services team. This

role is essential in ensuring client service needs are met through effective planning, rostering,

training, and supervision of Support Workers. You'll also play a key role in maintaining high

standards of customer service, supporting compliance, and helping the organisation deliver reliable,

person-centred care.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, has a keen eye

for detail, and enjoys working collaboratively across teams.

Key Responsibilities

  • Manage forward rostering, scheduling, and support planning in Visual Care.

  • Coordinate onboarding, training, and buddy shifts for Support Workers.

  • Ensure services are covered efficiently, minimising overtime and WHS risks.

  • Communicate service changes promptly with Clients and Support Workers.

  • Provide after-hours coordination on a rotational basis.

  • Maintain accurate client and Support Worker records.

  • Supervise and support rostering staff when required.

  • Respond to queries, adverse events, and emergencies in line with AAC guidelines.

About You

You're a confident communicator and problem-solver with strong rostering and scheduling

experience. You can balance multiple priorities, adapt quickly, and are committed to supporting

both clients and staff with professionalism and care.

Qualifications & Experience

  • Minimum 5 years' experience in a rostering or scheduling role.

  • Previous experience in the disability support or aged care sector (highly regarded).

  • Experience training or supervising employees.

  • Strong computer literacy and data management skills.

  • Excellent written and verbal communication skills.

  • High attention to detail and ability to work under pressure.

Personal Attributes

  • Customer-focused with a genuine passion for supporting people.

  • Collaborative and values-driven, aligned with AAC's mission and culture.

  • Proactive, adaptable, and solutions-oriented.

What We Offer

  • A supportive and collaborative team environment.

  • Opportunity to make a real difference in people's lives.

  • Professional development and career growth.

  • A values-driven workplace where your contribution truly matters.

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Experience:

  • Scheduling: 2 years (Preferred)

Work Location: In person

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