Operations Manager-Binan, Laguna

1 week ago

Biñan, Calabarzon, Philippines Valor Global Full time ₱900,000 - ₱1,200,000 per year
  • At least 3 to 5 Years of experience as an Operations Manager related to Technical.
  • Ability and patience to handle difficult customers.
  • Knowledge of billing procedures, collection techniques and upsell.
  • Knowledge of Outlier management and coaching techniques.
  • Proven experience and knowledge as a Resolution Supervisor, QA analyst, or Trainer is a plus.
  • Working knowledge of MS Office and databases.
  • Comfortable working with targets to exceed our client's expectations.
  • Excellent communication skills (written and oral).
  • Organization, proper decision-making, and analytical problem-solving skills.
  • Additional education or experience in a related field may be preferred.
  • Responsible for the development of team leaders/coaches
  • Must be willing to work onsite.

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