PH Client Experience

2 days ago

Manila, National Capital Region, Philippines Somewhere Full time ₱1,200,000 - ₱2,400,000 per year

Position: Client Experience & Operations Manager

Salary Range: USD / month

Business Location: Florida, USA

Working Hours:  Remote Full Time, 8:00 am to 5:00 pm EST (open to flexible hours)  - Some weekend work is required

About the Company

The company is a global embodiment movement founded by a bestselling author, blending transformation, business, and nervous system mastery.

We've certified 80+ facilitators, served thousands of members, and hosted world-class live events.

Our next chapter is bold:

10,000 members

100,000 books sold

Global recognition as the #1 embodiment platform in the world

To get there, we're hiring an experienced Client Experience & Operations Manager — someone who brings structure to scale, excellence to execution, and measurable growth to every process.

This is not an entry-level support role.

You've done this before. You've built systems that drive revenue, retention, and client satisfaction — and you have the numbers to prove it.

The Role

This hybrid position combines operations, client experience, and performance tracking.

You'll design and run the backend systems that keep clients engaged, affiliates supported, and the company ecosystem flowing seamlessly — while creating KPIs that show real, trackable results.

Key Responsibilities

Client Experience & Retention

Create and maintain clear pathways for clients to engage, stay active, and get results.Build KPI dashboards to measure engagement, retention, and satisfaction.Monitor participation, re-engage drop-offs, and design retention touchpoints.Manage onboarding, access, and follow-up systems for all offers.Collect and organize testimonials, feedback, and case studies.

Affiliate & Partner Management

Onboard and support affiliates with clarity (links, assets, prizes).Track performance and manage incentive programs and payouts.Build dashboards to measure affiliate growth and contribution to revenue.Maintain consistent communication — leaderboards, updates, and celebration of wins.

Operations & Backend

Manage and optimize systems (Kajabi, Stripe, Airtable, Zapier, Google Workspace, ClickUp).Build efficient automations and document processes.Oversee backend delivery for launches, memberships, and certifications.Identify and close operational gaps proactively.Track and report on revenue, conversions, and retention weekly.

Founder Support & Reporting

Prepare weekly KPI summaries and insights (leads, conversions, retention, revenue).Manage team follow-ups and cross-functional communication.Anticipate operational needs before they become bottlenecks.You'll Be a Perfect Fit If You:
Have 3–5+ years of experience leading operations or client-success inside a fast-scaling online brand, coaching company, or startup.Can point to measurable outcomes, such as:
Increased conversion or sales by 10–30% through optimized client journeys or systems.Improved client retention by 15–40% through proactive engagement.Reduced onboarding time from days to under 24 hours.Managed affiliate programs that generated $100K+ in tracked sales or grew participation by 50%+.Have built and owned KPI frameworks, dashboards, and reporting systems to track growth, retention, and revenue.Thrive in founder-led environments — comfortable with speed, creativity, and autonomy.Love both numbers and people — you're as analytical as you are emotionally intelligent.Energy & Culture Fit

This role holds the nervous system of the business — keeping energy, care, and systems in sync.

You think in solutions, not stories. You're grounded, communicative, and thrive on turning chaos into clarity.

Embodied mantra:

"I run the flow that allows the company to expand without friction."

Position Details
Location: RemoteType: Full-Time (Contractor-to-Hire)Hours: Flexible, with responsiveness during EST business hoursCompensation: Competitive and growth-based, aligned with experience and measurable KPIsHow to Apply

In the application page, please include a link to your portfolio + a short Loom (2–3 minutes) answering:

  1. What excites you about building systems and experiences?
  2. Share a KPI framework or system you've built that improved revenue, retention, or client experience.
  3. Describe a time you transformed a reactive process into a repeatable, high-performing one.

  • WFM Planning Analyst- PH

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱1,200,000 - ₱2,400,000 per year

    MEET COMPASSWe are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more If you enjoy...

  • Client Onboarding Associate

    1 week ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time ₱900,000 - ₱1,200,000 per year

    If you're ready to make a meaningful impact and grow your career in a dynamic, collaborative environment, we invite you to join our team and help shape the future of Treasury Services.As a Client Onboarding Associate within the Treasury Services Team, you are responsible for implementing all new Treasury Services cash management business within agreed...

  • Client Support Senior Analyst

    1 week ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱40,000 - ₱80,000 per year

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Client Connectivity Services Specialist

    2 days ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Accountant | Onsite | PH Local Accounting experience

    2 days ago

    Manila, National Capital Region, Philippines TOA Global Full time ₱300,000 - ₱600,000 per year

    ACCOUNTANTLocation: Clark, Tarlac, Cebu, ManilaShift: 7AM-4PMArrangement: Onsite, Full TimeRequired Experience:At least 3 years PH local accounting experienceUnlock your potentialAt TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New...

  • Client Experience

    8 hours ago

    Manila, National Capital Region, Philippines 3e3629f3-667b-4f63-953d-d3d6d89b0c85 Full time ₱30,000 - ₱60,000 per year

    About the RoleWe're looking for a Client Experience & Business Operations Coordinator to play a key role in managing communication between homeowners and our internal teams. This position ensures smooth homeowner interactions, accurate CRM management, and operational efficiency across both the Client/Homeowner Experience and Business Development...

  • Real Time Analyst- PH

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱250,000 - ₱500,000 per year

    MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight...

  • Real Time Analyst- PH

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱80,000 - ₱120,000 per year

    MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn�t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you...

  • Client Account Services Senior Analyst

    10 hours ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Client Tax Associate II

    2 days ago

    Manila, National Capital Region, Philippines JPMC Candidate Experience page Full time ₱900,000 - ₱1,200,000 per year

    Are you seeking to join a team where you can have the opportunity to thrive and grow?   We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team. As a Client Tax Associate II in the Tax Operations team, you will have the opportunity to thrive and grow by facilitating meetings with management or...