Asst. Vice President Operations

AVP Operations -

Role Summary

The Assistant Vice President (AVP), Global Project Delivery - is a high-impact, executive-level leadership role responsible for the overall success, strategic direction, and financial performance of a significant, multi-geography delivery portfolio for a key client.

This leader will have full Profit & Loss (P&F) accountability for the account, overseeing the end-to-end delivery of all projects, managing client and partner relationships, and driving a culture of continuous efficiency and operational excellence across a large, diverse team. The

AVP will be instrumental in defining and implementing the organizational governance and

operating model for the LNR engagement globally.

Key Responsibilities

I. Strategic and Financial Leadership (Profit and Loss Management)

• P&L Ownership: Own and manage the comprehensive P&L for the entire account, including revenue forecasting, cost optimization, margin expansion, and budget adherence.
• Financial Acumen: Drive strategies to achieve revenue growth through new and existing client relationships in partnership with the Sales team.
• Commercial Management: Oversee all commercial aspects, including contract compliance, change orders, and ensuring the profitability of the 12 projects within the LNR portfolio.
• Efficiency Initiatives: Identify operational gaps and conceptualize, propose, and implement high-impact efficiency and cost-saving initiatives (e.g., automation, process re-engineering) across all delivery locations.

II. Global Operations & Governance

• Global Oversight: Direct the operational delivery of ~500 FTEs spread across diverse

geographies: India, Nicaragua, Vietnam, and various locations in the Philippines.

• Project & Portfolio Management: Provide executive oversight for the successful

execution and delivery of all 12 projects within the LNR portfolio, ensuring they meet

client KPIs, Service Level Agreements (SLAs), quality metrics, and are delivered on time

and within budget.

• Governance Creation & Implementation: Design, implement, and enforce robust organizational governance (policies, processes, reporting structures, risk management) to standardize operations and delivery quality across all geographies.
• Risk Management: Proactively identify, assess, and mitigate risks (operational, financial, client-related) to ensure business continuity and service stability.

III. Client, Sales, and Partner Management

• Executive Client Relationship: Serve as the senior-most point of contact and trusted advisor for the LexisNexis client executives, fostering a strong, long-term strategic partnership.
• Sales Enablement: Collaborate closely with Sales Partners to identify, develop, and close new business opportunities (upselling/cross-selling) within the existing LNR account, framing solutions with a focus on value creation.
• Stakeholder Management: Manage communication and expectations with internal and external stakeholders across different functions (Technology, Finance, HR, Client Organization).
• Business Reviews: Lead and present in executive-level Quarterly Business Reviews (QBRs), showcasing performance, strategic roadmap, and value delivered.

Required Experience ; Qualifications

• 12+ years of progressive experience in the BPO/IT-ITES industry, with a minimum of 5+ years in an executive-level leadership role (Director/AVP/VP) managing large, multi-site, multi-geography operations.
• Direct and demonstrable experience owning and managing P&L for a significant

client or portfolio (ideally $10Million Annual Revenue).

• Proven track record of success in global delivery, specifically with operations in

India, the Philippines, and Latin America/Southeast Asia (Vietnam/Nicaragua

highly preferred).

• Expertise in identifying operational gaps and successfully leading and

implementing major business transformation, process improvement, or efficiency

programs across large-scale teams.

• Demonstrated success in establishing and implementing organizational or operational

governance models in a multi-client or multi-project environment.

• Exceptional client-facing skills with a track record of building and maintaining strong

executive relationships, and experience collaborating with Sales/Business Development

on growth initiatives.

• Bachelors degree required; MBA or equivalent advanced degree is a significant advantage.

Core Competencies

• Executive Presence: Ability to articulate a clear strategy, influence senior leaders (internal and client), and represent the organization with high professionalism.
• Global Leadership: Proven ability to lead, mentor, and motivate a large, diverse, and geographically dispersed team, fostering a single, cohesive culture.
• Strategic & Analytical Thinking: Capacity to translate business needs into actionable, data-driven operational strategies.
• Change Agent: Adept at managing organizational change and driving continuous improvement in a dynamic environment.