Customer Success Representative

3 days ago

Manila, National Capital Region, Philippines oboda Full time ₱250,000 - ₱500,000 per year

About oboda

oboda is the premiere AI-powered business management system for the next generation of Filipino distributors and wholesalers — empowering them with integrated purchasing, inventory, sales, finance, and CRM in one platform. We harness generative AI to give Filipino businesses the tools to compete and win on the global stage.

Role Overview

We're looking for a
Customer Success Associate
who will act as a
consistent partner and support representative
for our customers. Your role is to
help customers adopt, understand, and actively use
the application in their day-to-day operations.

This includes two equally important responsibilities:

  1. Assisting with onboarding and training
    (online or onsite), and
  2. Providing ongoing support
    , answering questions, resolving issues, and making sure customers continue to use the system effectively over time.

This is a relationship-based role — you'll help customers feel supported, confident, and heard.

Key Responsibilities
Customer Support & Communication

  • Serve as the
    primary support contact
    for customer questions, concerns, and requests.
  • Respond to customer inquiries via chat, call, or email with clarity, patience, and empathy.
  • Help troubleshoot issues and coordinate solutions with the product and engineering teams.
  • Follow through to ensure problems are fully resolved.

Training & Onboarding Assistance

  • Assist in
    onboarding and training sessions
    (onsite or online) for new customers and new team members within their organizations.
  • Help customers understand how to use the system in real workflows.
  • Reinforce best practices and proper usage habits after onboarding.

Ongoing Adoption & Relationship Building

  • Check in with customers periodically to ensure they are actively using the system and benefiting from it.
  • Encourage adoption across different departments (sales, warehouse, finance, management).
  • Identify when additional training or clarification may be helpful and assist accordingly.
  • Build trust and long-term relationships with client stakeholders.

Documentation & Quality

  • Create and maintain customer-facing documentation such as training guides, FAQs, workflows, and help resources.
  • Support QA testing of new and existing features to ensure product stability and polish.

Qualifications

  • Bachelor's degree in Business, Communications, Information Systems, or a related field.
  • Strong communication skills, with the ability to explain clearly and patiently.
  • Organized and dependable, able to follow through consistently.
  • Customer-focused mindset and genuine desire to help others succeed.
  • Experience in customer support, training, onboarding, or account management is a plus.
  • Comfortable coordinating between non-technical users and technical teams.
  • Proactive and passionate

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