Service Delivery Lead

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Senior Systems Administrator, your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Technical ownership of assigned clients
• Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
• Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
• Ownership and resolution of escalated client technical issues
• Includes working with clients and their vendors until resolution is reached
• Escalations focus on infrastructure and critical business impacting issues
• Documentation and network diagram creation and updates
• Change control approval
• Reviewing changes written by other engineers
• Writing changes for complex tasks to be executed by other engineers
• Changes follow established processes and/or industry best practices
• Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
• Participate in '2nd Level' on-call rotation
• 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve
• Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
• Speak both to a wide array of technologies in-depth as well as to C-level executives
• Reviewing project scopes for existing customers
• Technical validation of project plan
• Understand business-case and ensure project plan meets the needs of the client
• Participate in technical account management and other client calls as needed
• Translate technical information and articulate findings and next steps clearly to peers, management, and clients
• Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
• Mentoring junior and mid-level engineers
• Provide articulate and appropriate guidance empowering them to solve issues with confidence
• Assist in fostering the development of 'soft skills'
• Provide guidance on career development as requested

QUALIFICATIONS:

• At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred
• Technical subject matter expert on MSP products
• Strong knowledge of system security, including intrusion detection and data backup/recovery
• Expertise in desktop and server support, network configurations, and hardware troubleshooting
• Ability to work in a fast paced, challenging environment with a diverse client base
• Strong analytical and end to end problem identification, management, and resolution skills
• Proficiency in the following technical disciplines with a mastery of at least two:
• VMware Systems Administration
• Windows Server Systems Administration
• Exchange Administration (On-Premise, Hybrid, Office 365)
• Office 365 Administration
• Azure administration
• Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
• LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
• Wireless Administration (Meraki, Cisco)
• Server Infrastructure Administration
• SAN/NAS Administration

WHAT'S IN IT FOR YOU?

• Full-time permanent position
• Competitive compensation package and benefits
• Be part of a dynamic US Team
• 13th-month pay
• Paid Leaves, commutable to cash
• Access top-tier health insurance, including dental coverage.
• Personal development and training opportunities
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Apply now and be part of Tahche

Job Types: Full-time, Permanent

Pay: Up to Php120,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Sr. Systems/Network Administrator: 5 years (Preferred)

Work Location: In person