Care Plan Specialist

Industry: Healthcare

Work Arrangement: Fully Remote

Job Type: Independent Contractor, Full-Time

Work Schedule: Monday to Friday, 8:00 AM – 6:00 PM PST (flexible to address urgent patient inquiries)

Locations:

• Philippines
• LATAM (Mexico, Colombia, Brazil, Argentina)
• Other remote regions with strong English communication and role-relevant experience

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: WATCH HERE

Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company:

Our client is a fast-growing healthcare provider focused on delivering personalized care for patients suffering from chronic headaches and migraines. Their mission is to provide compassionate, specialized treatment that improves quality of life. The team combines clinical expertise, empathy, and innovation to ensure every patient receives exceptional, ongoing support throughout their care journey.

Role Overview:

The Care Plan Specialist will manage patients' prescription amounts and care plan documents, guiding them through their treatment journey and ensuring seamless, compassionate support. This role requires attention to detail, strong transcription skills, and the ability to coordinate efficiently with medical and administrative teams to enhance the patient experience.

Your Impact:

• Ensure patient care plans are accurate, up-to-date, and compliant with healthcare standards.
• Provide patients with personalized guidance and support for their treatment journey.
• Maintain high-quality documentation that supports both patient safety and operational efficiency.

Core Responsibilities:

• Patient Onboarding, Documentation & Transcription:
• Conduct initial patient intake assessments, capturing critical health information, symptoms, and patient concerns.
• Transcribe physician explanations, diagnoses, and treatment plans accurately.
• Maintain comprehensive, up-to-date medical records in compliance with healthcare regulations.
• Coordinate with physicians to ensure patient information is correctly documented and communicated.
• Care Plan Management & Patient Support:
• Develop and maintain personalized care plans based on physician recommendations.
• Conduct post-appointment follow-ups to ensure adherence to treatment and address patient concerns.
• Educate patients on medications, lifestyle modifications, and preventive care measures.
• Collect and analyze patient feedback to improve the patient experience.
• Coordination, Compliance & Quality Assurance:
• Collaborate with medical and administrative teams to ensure seamless patient care.
• Handle insurance documentation, prior authorizations, and billing inquiries.
• Update care plan documents regularly to reflect changes in treatment plans or patient health status.
• Liaise with insurance and billing teams to assist patients with coverage and claims support.

Requirements:

Key Requirements:

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management.
• Strong understanding of medical terminology and patient care processes.
• Familiarity with care plan documentation, transcription, and healthcare compliance.
• Attention to detail and ability to manage rapidly evolving processes.
• Strong communication and collaboration skills for coordinating with medical and administrative staff.

Must-Haves (Required):

• Healthcare coordination or patient advocacy experience
• Transcription and documentation skills
• Medical terminology knowledge
• Experience managing care plans and patient records

Nice-to-Haves (Preferred):

• Pharmacy background
• Familiarity with EMR/EHR systems
• Experience with patient feedback analysis
• Prior experience in a medical administrative or operational role

Tools Proficiency:

Tools Proficiency:

Must-Haves (Required): Google Workspace (Docs, Sheets, Drive), Slack, Zoom

Nice-to-Haves (Preferred): EMR/EHR systems, Airtable, Zendesk, Dialpad, Front, Intercom

Benefits:

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Generous PTO: In accordance with company policy
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide
• Work-Life Balance: Flexible hours that support a healthy balance

Our Recruitment Process:

• Application
• Screening
• Skills Assessment
• Top-grading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?:

If you're passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.