Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Magellan Solutions Full time ₱144,000 - ₱192,000 per year
  • Job Summary:

is responsible for assisting members, employers, and healthcare providers with inquiries related to health insurance services, benefits, membership, contributions, and claims. The CSR ensures that all transactions are handled professionally, accurately, and in accordance with the policies and guidelines.

Snapshot of the Job:

  • Handle customer concerns through calls, emails, and chat.
  • Assist customer on the order taking process
  • Provide resolutions based on the knowledge base.
  • Conduct customer satisfaction surveys through various channels.

JOB QUALIFICATIONS

  • NO BPO experience required for the job
  • At least college graduate
  • Confident in speaking Filipino and English language
  • Good customer service skills
  • Highly skilled at time management, with proven ability to manage variations in workload
  • Ability to develop solutions when no crisp\ layout of the problem exists

Why work for us?

Our culture features an open -door policy - our concerns to higher management are heard

  • We believe in taking care of our employee's families - HMO with additional dependent/s
  • Focused on career growth - internal management job postings available only for employees, training and seminars to upskill our employees
  • Retirement plan
  • Free coffee - especially for night shifters
  • Free parking
  • Salary performance appraisals annually
  • Company outings - we are excited for our Sports Fest this summer
  • Christmas celebrations + annual year end party

Job Types: Full-time, Permanent

Pay: Up to Php16,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Senior High School (Preferred)

Work Location: In person

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