Manager, 4W Mobility and Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Marketplace team manages the balance between supply and demand for GrabCar and GrabTaxi. We use insights from both driver-partners and passengers to drive growth, efficiency, and profitability.

On the supply side, we handle driver operations—allocating, incentivizing, and optimizing the fleet. On the demand side, we support growth through product features and promotions.

Get to Know the Role

You'll work with Driver Operations, Marketing, and other teams to support Transport growth.

Your responsibilities include:

• Data analysis: Identify issues and opportunities through data insights, and assessing the impact of projects.
• Project management: Lead projects that address challenges and growth areas.
• Partner coordination: Communicate across teams and levels to align priorities and manage trade-offs.

You'll report to the Head of Demand Planning and Market Strategy, based in Exquadra Tower, Ortigas.

The Critical Tasks You Will Perform

• Run supply and demand experiments to shape our customers' behavior for the balance in the marketplace
• Go on the ground to understand how our customers (rider partners and passengers) experience Grab's services and address their pain points
• Work with the product teams to launch and localize new product features
• Data analysis (both qualitative and quantitative) / financial modeling on the performance of different programs or proposals
• Performance tracking: identify important issues and coming up with strategies to address them

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Economics, Finance, Statistics, Business, Industrial Engineering, Data Science, or related fields
• 3–5 years of experience in project management, data analytics, business strategy, or operations
• 3+ years of experience building business cases, financial forecasting, budgeting, and pricing models

Nice to Have:

• Startup experience
• Proficiency in Excel, SQL, Power BI, Python, or R (or willingness to participate in professional development activities to stay current on industry knowledge)

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.