Datacom Maintenance Engineer

6 days ago

Bonifacio Global Metro Manila, Philippines Primus@Knowledge Specialist Inc. Full time

Job Description and Requirement

  • Responsible for maintenance of Datacom equipment (Router/Switch).
  • Provide technical support to customers through remote trouble-shooting, assist to recover the service when outage happen in live network.
  • Perform the patch update or upgrade activity for Datacom equipment (CX600/ATN900/NE40E/S5300 Series etc.) to fix software defects or for version unification.
  • Onsite Maintenance support for critical problems that can't be solved by customer or local subcontractor according to SLA.
  • Make and review the technical solution to solve the issue basing on the troubleshooting, and perform the solution implement in live network for 6、customer, ensure the operation success.
  • Perform the pro-active maintenance activities such as rectification, risk elimination, switchover, accident drill, contingency plan and topology
  • update, EOS management, ensure the network running stably.
  • Communicate with customer about the technical solution scheme, organize the routine service delivery meeting, maintain the customer requirement and improve customer satisfaction.

Salary: Salary offer will be determined based on the applicant's current or previous compensation. Rest assured, the final offer will include an increase from their current pay.

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