Dir II Customer Care
2 days ago
Position Title:
Dir II Customer CareShift:
Job Description:
Responsible for directing processing and payment of claims. Provides guidance on the most complex claims.
Primary duties may include, but are not limited to:
- Providing a broad range of services needed by policy owners/clients and field force to maintain in-force policies or new business.
- Develops/implements complaint resolution procedures.
- Provides guidance on the most complex claims.
- Develops short/long-term customer service objectives and continuously monitors procedures to ensure these are met by staff.
- Ensures area is staffed and trained to handle inquiries from agents and policy owners.
- Stays abreast of state and federal regulations and their impact on the industry.
- Hires, trains, coaches, counsels and evaluates performance of direct reports.
- Requires a BA/BS; 7 years leadership experience; or any combination of education and experience, which would provide an equivalent background. Advanced strategic planning, organizational, managerial and leadership skills required.
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