EARN UP TO 42K plus 30K JOINING BONUS Technical Escalations Specialist

2 weeks ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱480,000 - ₱720,000 per year

Key Responsibilities:

  • Answer and process customer calls effectively and efficiently to optimize the customer experience.
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern.
  • Provide timely resolution of customer issues and concerns.
  • Educate customers on product use and assist them in utilizing available features to improve office productivity.
  • Maintain effective call ownership by ensuring follow-ups on ongoing issues and managing open items.
  • Document all customer interactions, troubleshooting steps, and resolutions throughout each call.
  • Assist with additional Tech I assignments as needed to ensure quality customer service.
  • Participate in special projects and perform other duties as required.

Qualifications & Requirements:

  • Completed at least 2nd year of college (any IT-related course is a plus).
  • Previous call center experience handling technical Escalations support.
  • Familiar about event or error logs.
  • Familiarity with or experience in programming languages (SQL, C++, etc.).
  • Excellent oral and written communication skills.
  • Working knowledge of Microsoft Word and Excel as it relates to supported software.
  • Strong troubleshooting and problem-solving skills.
  • Basic knowledge of computer hardware, operating systems, database structures, and networks as it relates to supported software.
  • Friendly and confident personality with a customer-first mindset.
  • Willing to work onsite in Davao City (Relocation assistance available for candidates outside Davao).

Why Join Us?

  • Competitive salary and benefits package.
  • Career growth opportunities in a dynamic and supportive work environment.
  • Training and development programs to enhance your skills.

If you are ready to take on this exciting opportunity, apply now and be part of our growing team

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