Acct Svc Helpdesk Analyst-Temp

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

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Overall Responsibilities:

To accurately and timely resolve all Billing, AR and Collection's queries and escalations

Key Responsibilities:

• Responsible for the timely closure of all queries and escalations

• Conducts investigation as necessary to address the requirement or inquiry.

• Coordinates with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation

• Escalation of critical issues to manager to help reach a quick resolution.

• Conducts Escalations Analysis to determine preventive actions and drive improvement in the different finance processes.

• Identify process improvements and deliver agreed process efficiency/effectiveness.

• Conducts process trainings to upskill members of the team.
• Ensure process documentation is complete and up to date

Position Requirements:

• At least 2 years of experience in one Order to Cash process such as Billing and Accounts Receivable in a blue-chip multinational environment.
• University degree or college diploma, preferably in the field of Accounting, Finance, or Business.

Attributes, Competencies and Qualifications:

• Graduate of a Finance related course or equivalent
• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
• Ability to anticipate customer needs and understanding that customer satisfaction is key to business success and is committed to always providing an excellent customer experience
• Strong problem-solving skills
• Working knowledge of billing, AR, Collections, and AP processing
• Excellent written and verbal communication skills
• Self-starter who can work with direction but little supervision
• Solid organisational skills, including the ability to prioritise and multitask in a demanding environment
• Team builder. Recognises the importance of the team.
• Highly proficient in using various accounting applications
• Ability to manage multiple priorities, work under pressure, and adapt in a dynamic, fast-paced environment.

Working conditions

• Fixed Term Employment (12 Months)
• Hybrid Setup (8 days onsite per Month)
• Must be amenable to Day & Mid Shift Schedule.