Senior Technical Manager

Temenos powers a world of banking that
creates opportunities for billions of people and businesses everywhere. We have
been doing this for over 30 years through the pioneering spirit of our Temenosians
who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and
community banks in 150+ countries. We collaborate
with clients to build new banking services and state-of-the-art customer
experiences on our open banking platform, helping them operate more
sustainably.

At Temenos, we have an open-minded and
inclusive culture, where everyone has the power to create their own destiny and
make a positive contribution to the world of banking and society.

The Senior
Technical Manager is a key escalation point
within the Level1–Level3 support model, providing subject-matter expertise
across Temenos Data Hub and Analytics modules. With a strong background in T24
delivery and run operations, the role ensures stability, effectiveness, and
continuous improvement in BAU support.

• You will ensure end-to-end
  ownership of client issues across the L1–L3 support model, driving stability in
  BAU operations and strengthening the escalation framework.
  
• You will provide
  oversight and guidance to Level 1 service desk consultants in incident
  logging, ticket triage, and initial troubleshooting, ensuring accurate
  issue capture and effective use of knowledge base articles and SOPs.
  
• You will mentor
  Level 2 consultants in functional analysis, RCA preparation, and client
  communication, ensuring escalations are well-documented, reproducible, and
  actionable.
  
• You will own
  complex functional and technical issues at Level 3, conducting deep root
  cause analysis, driving permanent resolutions, and raising product defects
  with Temenos Maintenance or Product Engineering where necessary.
  
• You will lead
  critical incident discussions with clients and partners, coordinating
  technical resolution and ensuring alignment with operational and business
  objectives.
  
• You will review
  and validate customization requirements, functional specifications, and
  local developments, providing clear guidance to Technical Consultants and
  supporting UAT for high-impact changes.
  
• You will monitor
  recurring issues and trends, recommending process improvements and
  targeted training to reduce repeated escalations.
  
• You will provide
  ongoing coaching and mentoring to L1 and L2 teams, enhancing overall
  support capability and ensuring efficient use of the escalation matrix.
  
• You will contribute
  to the Centre of Excellence by sharing insights from escalation handling,
  influencing best practices, and driving product and process improvements.

• You should have minimum 10 years experience in finance, banking software consultancy, with
  proven expertise in Temenos Reporting and Analytics applications,
  especially in Temenos Data Hub
  
• You should be fluent in English (written and
  spoken); additional languages are an advantage.
  
• You should have strong understanding of financial and banking processes across Core Banking & Reporting.
  
• You should have deep expertise in TDH architecture, data models, reconciliation processes, and ETL pipelines, data orchestration, and performance tuning and solid working knowledge of the wider Temenos Analytics and Reporting applications.
  
• You should have hands-on experience with Kubernetes for container orchestration, deployment, and management of TDH components. Knowledge of containerization technologies such as Docker. Familiarity with cloud-native architecture, including microservices and scalable data platforms.  
• You should have familiarity with Unix/Linux scripting and job scheduling tools (Autosys, Control-M, Cron)
  
• You should have in-depth knowledge and ability to apply the TEMENOS Implementation Methodology.

• Care about being a
  specialist in your field.
• Commit to coaching and mentoring
  others.
• Collaborate with the cross-functional teams and client.
• Challenge yourself to
  constantly improve your Temenos product knowledge.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development 

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