Application Support Analyst

2 days ago

San Juan, National Capital Region, Philippines IDS Medical Systems Philippines, Inc. Full time ₱30,000 - ₱60,000 per year

Application support roles involve troubleshooting, maintaining, and monitoring software to ensure it runs smoothly, which includes diagnosing and resolving issues, collaborating with other teams, and providing technical assistance to end-users.

Core Responsibilities:

  • End User Support, SIT/UAT and Troubleshooting
  • Group support (L2) for D365 or BeSpoke modules
  • Support for API integrations with MS Dynamics 365, and other internally developed apps
  • Conduct SIT during Project Implementation
  • Work with users in the UAT and obtain signoff prior to final deployment into production servers
  • Vendor engagement and coordination
  • Develop user guide
  • Provide day to day support on Customer Engagement Application (Web and Mobile)
  • Project Implementation
  • Support and assist the implementation and rollout of idsMED applications in accordance with agreed priorities and deadlines
  • Track and update project performance and progress to identify areas for improvements

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 2–3 years of experience in application or technical support
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

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