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Customer Service Representative

2 weeks ago

Davao City, Davao, Philippines Snapscale Full time

Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:

  • Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal departments to ensure customer needs are met.
  • Follow communication procedures, guidelines, and policies.
  • Stay knowledgeable about company products, services, and policies.
  • Ensure customer satisfaction and provide feedback to the customer service manager.

Requirements:

  • At least 1 year of relevant experience in BPO industry
  • Ability to speak and write English proficiently
  • Open to Learning
  • Takes Initiative
  • Happy and Helpful by nature