Data Experience Transformation Lead

2 weeks ago

F The Globe Tower, Philippines Globe Telecom Full time ₱45,000 - ₱80,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomes

DUTIES AND RESPONSIBILITIES:

  • Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:

    • Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met

    • Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported

  • Challenges business assumptions on forecasts submitted for technical capacity assessment

  • Develops financial models that can be used to translate demand assumptions & market sizing into business case valuation for various build scenarios

  • Establishes shared understanding of cost drivers for P&L on network & IT builds/platforms, together with Product, Finance, and Tech counterparts, pertaining to cost to serve, cost to own, and cost to maintain

  • Establishes frameworks to conduct benefits realization analysis to validate commitments on build & prioritization decisions

REQUIREMENTS:

  • Minimum 5 years work experience in demand or capacity management, platforms, or service governance

  • Work experience in a telco company is preferred; with working knowledge of telco fundamentals

  • Graduate of Statistics, Computer Science, IT, or other related courses

  • Expert knowledge in financial valuation and business case development

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Episode Experience Lead

    1 week ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱3,600,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for executing and driving the improvements of a specific customer episode, ensuring a seamless, efficient, and delightful...

  • Data Science Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱60,000 - ₱120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Are you a data enthusiast with a passion for leading innovative projects and driving transformation in finance? Join our Finance AI task...

  • Data Strategy Head

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱400,000 - ₱500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description As the architect of data initiatives, the Data Strategy Head spearheads the development and execution of strategic data plans that aligns...

  • Analytics and Integration Lead

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description As owner of the International P&L, this role is responsible for managing the consolidation and integration of all financial KPIs and...

  • Data Governance Manager-Model Development

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time $90,000 - $120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Model Development Manager is responsible for managing analytics projects from development to operationalization, performing analysis...

  • Data Testing Expert

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱80,000 - ₱120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Data Testing Expert is responsible validating data sources and ingestion pipes, data integration and extraction processes, testing...

  • Data Testing Senior Expert

    3 days ago

    F The Globe Tower, Philippines Globe Telecom Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Data Testing Senior Expert is responsible validating data sources and ingestion pipes, data integration and extraction processes, testing...

  • Data Governance Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Data Governance Manager is accountable in defining data policies that will govern data management procedures involving the specific...

  • Data Governance Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time $90,000 - $120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Job Description SummaryThe Data Governance Manager is accountable in defining data policies that will govern data management procedures...

  • Agile Delivery Lead

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,500,000 - ₱2,500,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Lead or was part of a team-leading a Portfolio or Project Agile transformation External Role Title: Agile Delivery LeadInternal Role...