Technical Support Engineer
1 week ago
About the role
Join Specialists Inc. as a Technical Support Engineer based in Rosario, Cavite. In this full-time position, you will provide expert technical assistance and support to our clients, helping them resolve a wide range of IT-related issues in a timely and efficient manner.
What you'll be doing
- Respond to support requests via phone, email, and online ticketing systems.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Provide step-by-step solutions and instructions to help users resolve issues.
- Escalate complex problems to the appropriate technical teams for further investigation and resolution.
- Maintain detailed records of all support activities and document solutions for future reference.
- Continuously expand your knowledge of IT systems and technologies to improve your ability to assist clients.
- Collaborate with the wider IT team to identify and implement process improvements.
What we're looking for
- Minimum 2-3 years of experience in a technical support or IT helpdesk role
- Strong problem-solving and analytical skills with the ability to think critically and creatively
- Excellent communication and interpersonal skills to effectively assist users of varying technical abilities
- Working knowledge of common operating systems, software applications, and hardware troubleshooting
- Ability to multitask, prioritize tasks, and work under pressure to meet deadlines
- A passion for technology and a desire to continuously learn and expand your skillset
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