Technical Support Engineer

2 weeks ago

Rosario, Calabarzon, Philippines 5227ea92-d376-42da-9cd4-2af4d9bf3655 Full time ₱250,000 - ₱500,000 per year

· Escalating problems to Technical Support Level 2 & Tiger Team when standard troubleshooting techniques and databases cannot provide an adequate solution.

· Entering all incoming calls records in the call tracking system such as Intouch

· Issuing RMA and following up on the fulfillment of the swap program with a Service Partner.

· Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.

· Dispatching a Field Service Engineer either from APC or its Service Partner for AGS unscheduled on-site services.

· Providing consultation to an APC customer who needs to upgrade the functionality and availability of their networks using APC accessories, software, and services.

· Assisting in the upkeep of the local technical support lab and providing enhancements when required.

· Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.

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