Porting Engineer

5 days ago

Manila, National Capital Region, Philippines Five9 Full time $40,000 - $80,000 per year

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Porting Engineer

Required skills:

  • 2 Years work experience as Porting Engineer, Telecom Provisioning Engineer or similar role
  • Strong interpersonal and communication skills;
  • Punctuality and accuracy;
  • Attention to detail;
  • Ability to do monotonous work;
  • Ability to multitask;
  • Problem solving skills;
  • Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
  • Experience working via ticketing systems

Responsibilities:

  • Set up customer services in accordance with internal procedures and SLAs;
  • Process, coordinate and follow-up on porting activity for Local DID, International DID and Toll Free orders.
  • Interact with carriers in order to troubleshoot routing issues with phone numbers;
  • Work closely with Professional Services, Sales and the other Operations teams to process customer related requests;
  • Follow up on pending cases and escalations;
  • Collaborate with other teams to ensure efficient workflows, processes, and resource support. 
  • Monitor for status updates, update corresponding tickets
  • Provide updates to customers and internal teams
  • Provide exceptional customer service to both internal and external customers

Company Benefits

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here:   

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

  • Hydrographic Engineer

    5 days ago

    Manila, National Capital Region, Philippines Novus Precision Partners Full time $104,000 - $130,878 per year

    Hydrographic Engineer - Major Bridge Project, PhilippinesNovus Precision Partners is partnering with a leading international construction firm to recruit for a pivotal Hydrographic Engineer role on a significant mega-bridge tender project.Summary:We are seeking a highly experienced Hydrographic Engineer with a minimum of 7 years' relevant experience,...

  • Hydrographic Engineer

    5 days ago

    Manila, National Capital Region, Philippines Institute of Marine Engineering, Science & Technology (IMarEST) Full time $104,000 - $130,878 per year

    Novus Precision Partners is partnering with a leading international construction firm to recruit for a pivotal Hydrographic Engineer role on a significant mega-bridge tender project.SummaryWe are seeking a highly experienced Hydrographic Engineer with a minimum of 7 years' relevant experience, specifically within marine construction. The successful candidate...

  • Staff Engineer

    5 days ago

    Manila, National Capital Region, Philippines Nagarro Software Full time $40,000 - $80,000 per year

    Nagarro Manila, National Capital Region, PhilippinesNagarro Manila, National Capital Region, Philippines5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company DescriptionWe are looking for a System Analyst to ensure seamless integration between teller and backend systems. The role involves...

  • Geotechnical Engineer

    3 days ago

    Manila, National Capital Region, Philippines San Miguel Aerocity Inc. Full time ₱70,000 - ₱120,000 per year

    Summary:The Geotechnical Engineer will assist in the management of the overall process, operation, coordination, integration and implementation of all geotechnical works, trades and systems and ensure all works to the compliance of agreed intents, standards, codes, and requirements.Role and ResponsibilitiesStudy geological maps and aerial photographs from a...

  • Chief Operations Officer

    18 hours ago

    Manila, National Capital Region, Philippines American President Lines Full time

    Location: Manila, PHPosition OverviewThe Chief Operations Officer (COO) is responsible for overseeing the daily operations, strategic direction, and overall performance of the Agency Operations and Logistics Team. The COO ensures operational efficiency and safety, and orchestrates all logistics processes from vessel scheduling to cargo movement.Key...

  • Reliability Engineer

    3 days ago

    Manila, National Capital Region, Philippines Manila North Harbour Port, Inc. Full time $104,000 - $130,878 per year

    Promote a positive safety culture, adhering to all Health, Safety and Environmental policies and procedures in alignment with North Ports values. Ensure prompt and efficient communication, including responding to emails and calls, and following up on all work requests. Prioritizing tasks based on the urgency and importance of the work is essential to...

  • Research Assistant

    5 days ago

    Manila, National Capital Region, Philippines Clean Air Asia Full time $40,000 - $60,000 per year

    I. BACKGROUNDClean Air Asia is an international non-governmental organization leading the regional mission for better air quality and healthier, more livable cities throughout Asia. Our mission is to reduce air pollution and greenhouse gas emissions in Asia, contributing to the development of a more sustainable, equitable, and healthier region. We empower...

  • Chief Operations Officer

    4 days ago

    Manila, National Capital Region, Philippines CMA CGM Full time $70,000 - $120,000 per year

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Facility Engineer

    4 weeks ago

    Manila, National Capital Region, Philippines Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida, with technical support centers in Southeast Asia and East Africa. We provide program management and facilities engineering services worldwide, supporting the US Department of Defense (DOD) and other US...

  • Facility Engineer

    5 days ago

    Manila, National Capital Region, Philippines Planate Management Group Full time $90,000 - $120,000 per year

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...