Customer Support/Ops Coordinator I

2 weeks ago


Quezon City, National Capital Region, Philippines RELX Full time
  • Deliver high-quality service in close collaboration with the Customer Success teams to ensure operational excellence across all processes and customer touchpoints.
  • Provide comprehensive administrative support within Salesforce, ensuring accurate and timely data entry, updates, and documentation.
  • Identify inconsistencies or irregularities within support-related Salesforce data and correct them in accordance with established guidelines and internal quality standards.
  • Ensure that all required data fields are accurately populated, processes are followed correctly, and agreements with internal stakeholders are consistently upheld.
  • Proactively flag administrative bottlenecks, recurring issues, or potential risks to the Senior Customer Success Manager to support continuous process improvement.
  • Execute ad-hoc requests aimed at improving data quality and enrichment in Salesforce, including bulk data upload projects, data cleansing initiatives, and structured correction tasks.
  • Handle individual customer cases via email, ensuring clear communication, accurate follow-up, and proper documentation in Salesforce.

Manage the registration of tier upgrades and newly purchased customer products in Salesforce, ensuring proper alignment with commercial activities and contract details.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.



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