Specialist I Customer Support Administration

12 hours ago

Mandaluyong City, National Capital Region, Philippines Emerson Full time
Description

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Support Administration, you will act as an intermediary between the company and the customer to meet their need for information, support, and reports. You will have the opportunity to demonstrate your skills in providing excellent customer service to Emerson as a member of the Manila Australia-New Zealand Alliance Team (MANZAT) organization. 

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

  • Handle post-order customer requests via call and email.
  • Perform commercial screening of orders.
  • Manage customer order records.
  • Assist in workload management and help optimize work processes.
  • Participate in initiatives within the functional unit.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

  • Bachelor's degree in any 4-year course.
  • At least 1.5 years of experience in an order management-related customer service role and/or data administration support or functions.
  • Professional written and verbal communication skills.
  • Demonstrated experience in turning disgruntled customers into satisfied customers.
  • Proven record of displaying excellent customer service.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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