Supervisor- Patient Advocacy

1 day ago

Iloilo City, Western Visayas, Philippines MEDRISK PHILIPPINES Full time ₱900,000 - ₱1,200,000 per year

Position Summary

Manages direct reports (team).  Supervisors are responsible for distributing work, ensuring workload balance, monitoring attendance and monitoring productivity. They are responsible for coaching, mentoring, providing feedback to team members as well as providing Managers/Directors with input for performance reviews and disciplinary actions. Supervisors should conduct interviews; make hiring and firing decisions as well as performance appraisals.  Supervisors ensure their team has the tools, knowledge and resources to perform their responsibilities; establishes team goals and objectives; mentors and develop team members; rewards and recognizes individual and team performance.

Primary Duties & Responsibilities

  • Ensure team is meeting and exceeding SLAs
  • Ensure all timesheets are completed on a timely manner
  • Responsible for performance management and must sign off on all hiring and firing.
  • Ensure their team has the tools, knowledge and resources to perform their responsibilities;
  • Escalate system issues that are impacting the department
  • Help to establishes team goals and objectives
  • Mentors and develop team members
  • Rewards and recognizes individual and team performance.
  • Develop effective partnerships with department peers and across the organization.
  • Assess individual and team performance on a daily basis and provide timely, documented feedback regarding training needs/opportunities
  • Communicate changes regarding the organization, processes, procedures and policies to all levels within the organization.
  • Suggests process improvements;
  • Supervisors must work with their manager to identify trends within the department, including but not limited to, training opportunities, turnover, quality and culture to ensure an efficient, effective and successful team.
  • The Scheduling Team Supervisor must create an environment of openness and trust by actively listening to issues and concerns and taking appropriate actions to address them.
  • Must support employee development by discussing career goals and suggesting developmental opportunities within the department/organization.

Qualifications

  • Must possess excellent internal and external customer service skills.
  • Demonstrates leadership qualities and can do attitude.
  • Strong verbal and written communication skills
  • Solid use and comprehension of web based applications – Quattro, Salesforce/MedVantage, Med Manager is preferred
  • Must have the ability to multi-task with ease and proficiency
  • Demonstrate poise and exemplary professionalism
  • Solid Microsoft Word, Excel and Outlook skills
  • Must be able to think critically, problem solve and  innovative

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