Airline Specialist

7 days ago

Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱250,000 - ₱500,000 per year
Job Title: Airline Specialist

Req Id: 69775

City: Cebu

State/Province: Cebu State

Posting Start Date: 6/19/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Airline Specialist

Roles and Responsibilities

Responsible for handling inbound and outbound calls from any part of the globe that the call originates

from

• Equipped to handle all general reservations and deal with changes to all reservations

• Process refunds to passengers and answer general airline and reservation queries

• Handle mileage plus reservations and queries

• Able to make a service recovery in the event the agent understands that he has made a mistake or an

error or get the same done through his supervisor

• Ensure accurate documentation of customer profiles/reservations

• Handle customer complaints and provide first time resolution

• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include

Information Security Management Systems

• Keep all company information which includes customer information confidential and secured

͏Mandatory Skills

• Working knowledge of PCs e.g. MS Office

• Reasonable keyboard skills

• Generic understanding of customer service

• Need to have sound customer service skills and soft skills with prime focus being on customer

satisfaction

• Excellent spoken English and reasonably good written communication skills.

• No Regional Accent, Neutral Accent

• Ability to verbalize thoughts

• Correct construction of sentences

• Grammatically correct English

• Good grasping power

• Excellent listening skills

• Should have patience and not be overawed by difficult situations

• Team player

• Reasonable analytical skills

• Understanding of job profile applied for

• Situation handling skills

• Leadership skills (not a critical parameter but would be an add-on)

͏Qualifications

Graduate of a 4 year course

fresh graduate with or without call center experience

may have other experiences in other industries

• Undergraduate (must complete 2 years in college with no back subjects)

must have minimum of 6 months Call center experience

͏

Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service( Reservation).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Airline Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱20,000 - ₱60,000 per year

    Job Title: Airline Specialist Req Id: City: Cebu State/Province: Cebu State Posting Start Date: 10/17/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...

  • Airline Reservation Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱276,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Airline Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱800,000 - ₱1,200,000 per year

    Job description:Airline SpecialistRole PurposeResponsible for handling inbound and outbound calls from any part of the globe that the call originates from and Equipped to handle all general reservations and deal with changes to all reservations.͏Working knowledge of PCs e.g. MS OfficeReasonable keyboard skillsGeneric understanding of customer serviceNeed...

  • Airline Reservation Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱200,000 - ₱250,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.Make your holidays brighter with a new career APPLY TODAY AND GET HIRED THE SAME DAYGUARANTEED 1 DAY...

  • Airline Specialist for Ticketing Services

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱20,610 - ₱243,120 per year

    About the Role We're seeking an exceptional Airline Specialist for Ticketing Services (CSR) to join our dynamic team in our Cebu City, Cebu office. In this full-time role, you'll be responsible for providing excellent customer service and support to our airline clients and their passengers, ensuring seamless ticketing and reservation management.Start Date:...

  • Airline Specialist with 6months BPO Experience

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱20,610 - ₱22,610 per year

    About the RoleWe're seeking an exceptional Airline Specialist for Ticketing Services (CSR) to join our dynamic team in our Cebu City, Cebu office. In this full-time role, you'll be responsible for providing excellent customer service and support to our airline clients and their passengers, ensuring seamless ticketing and reservation management.Start Date:...

  • International Airlines Account

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱20,610 - ₱22,000 per year

    About the RoleWe're seeking an exceptional Airline Specialist for Ticketing Services (CSR) to join our dynamic team in our Cebu City, Cebu office. In this full-time role, you'll be responsible for providing excellent customer service and support to our airline clients and their passengers, ensuring seamless ticketing and reservation management.Start Date:...

  • BPO Airline Account

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱16,000 - ₱23,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Flight and Reservations Representative- International Airlines Campaign

    5 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱270,720 per year

    Role DescriptionThis is a full-time on-site role for a Reservation Specialist located in Cebu. The Reservation Specialist will be responsible for managing airline reservations, providing excellent customer service, and communicating effectively with clients. The role also includes handling sales inquiries and participating in training programs to stay...

  • Corporate Travel Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic team as a Corporate Travel Specialist, based in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional travel planning and booking services to our corporate clients. Your expertise in the travel industry will be integral to ensuring seamless business trips and a superior customer experience.What...