Guest Management Support Specialist

1 day ago

San Francisco, Philippines OnlineJobs Full time $40,000 - $50,000 per year

Join Our Remote Team Today

Do you thrive in delivering exceptional guest experiences?
We're a fast-growing, San Francisco Bay Area-based company that specializes in managing short-term and monthly rental properties. Our mission is to help property owners maximize their returns while providing five-star service to every guest.
We're looking for a dedicated and passionate Remote Hospitality Assistant to join our team. If you love problem-solving, providing customer support, and working in a dynamic, remote-first environment—this is the role for you

Why Work With Us?
100% Remote Work
Supportive, Collaborative Team
Fast-Growing Startup with Career Growth Opportunities
Make a Real Impact in the Short-Term Rental Industry

Schedule

• Full-Time | 8-Hour Shifts (Pacific Time)

• Rotating Schedule, Including Possible Weekends

• 2 Days Off per Week

Responsibilities
Guest & Reservation Management

• Respond to guest inquiries via chat, phone, and email

• Manage bookings, reviews, claims, and resolution cases

• Send lease agreements and follow up on signatures

• Coordinate check-ins, check-outs, and reservation logistics

• Monitor CCTV footage as needed
Cleaning & Maintenance Coordination

• Review cleaner reports and photos for quality assurance

• Schedule and follow up with cleaning teams

• Manage supply inventory and quarterly deep cleans

• Invoice cleaners and source new vendors
Listing & Vendor Oversight

• Maintain Airbnb & VRBO listings with optimized content

• Create guidebooks, floor plans, and compelling descriptions

• Coordinate with contractors, handymen, and other service providers
Admin & Special Projects

• Conduct market research and complete ad hoc tasks

• Contribute to internal process improvements

What We're Looking For

• High social and emotional intelligence

• Calm, resourceful, and fast-thinking under pressure

• Strong critical thinking and communication skills

• Self-driven, proactive, and accountable

• Comfortable in a startup culture with shifting priorities

• Team player with a positive, can-do attitude

Education & Experience

• Bachelor's degree (or equivalent)

• 2+ years of Airbnb property management or Airbnb customer support (required)

• 4+ years working remotely, in BPO, or as a virtual assistant

Required Tools & Skills

• Excellent written and verbal English

• Typing speed of at least 60 WPM

• Fast, reliable computer with high-speed internet

• Quiet, professional home office setup

• Knowledge of AI tools like ChatGPT

• Familiarity with time-tracking software (Time Doctor)

• Dual monitor setup (preferred)

Bonus Points (Nice-to-Have)

• Supervisory or team lead experience

• Previous Airbnb case manager experience

Compensation

• Starting at $5/hour (negotiable based on experience)

• Performance and attendance-based benefits (after 1 year):

• Pay increases

• Healthcare options

• Year-end performance bonus

• Paid leave credits (Accrual)

How to Apply
Please email the following to Upgrade to see actual info
1. Your Resume
2. Audio Introduction
? Introduce yourself and tell us why you're the right fit
? Upload to Dropbox or similar and share the link
3. Email Subject Line:
"[Job Position] – (Last Name, First Name)"
4. Bonus: End your email by telling us who the current Prime Minister of London is ????

Don't wait Apply today and help us redefine modern hospitality—one guest at a time.

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