Desktop Support

2 weeks ago

Ortigas, Philippines SULTAN KUDARAT MILLING & TRADING, INC. Full time

Duties & Responsibilities

  • Ensure endpoint security by Installing updates and security patches of workstations and applications.
  • Configure, deploy, and troubleshoot desktops, laptops, printers, biometric devices, and CCTV systems.
  • Support and configure OneDrive, Email outlook, SharePoint, and MS Teams for users.
  • Experience in configuring and troubleshooting email clients, SharePoint sites, and MS Teams
  • Perform hardware diagnostics, repairs, and replacements to ensure optimal system performance.
  • Provide remote and onsite technical support to end-users for hardware, software, and network issues.
  • Assist in setting up and maintaining boardrooms, conference rooms, and video conferencing systems.
  • Log, track, and resolve IT support requests through the service desk ticketing system.
  • Prioritize and escalate critical issues while maintaining clear documentation of troubleshooting steps.
  • Perform basic network configuration, including IP assignments, Wi-Fi connectivity, and LAN setups.
  • Assist in managing and maintaining biometric access control systems and shared network resources.
  • Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
  • Document IT procedures, troubleshooting guides, and best practices for future reference.
  • Collaborate with IT teams on upgrades and technical projects.
  • Assist in IT onboarding and offboarding, including account setup, device provisioning, and access rights.

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 1-3 years of experience in IT support, desktop support, or helpdesk roles.
  • Strong troubleshooting skills for Windows, macOS, and basic networking configurations.
  • Demonstrates a strong sense of responsibility and urgency.
  • Remote desktop tools, and IT service desk systems.
  • Experience with conference room equipment, printers, and biometric devices
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently, prioritize tasks, and manage multiple support requests.
  • Good presentation and interpersonal skills, effectively conveying technical information to non-technical users.
  • Self-motivated, with the ability to prioritize and manage shifting priorities in a dynamic environment.
  • Willingness to take on assigned tasks and responsibilities as necessary.
  • Experience in providing technical support for VIPs and executives.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Work Location: In person

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