Master Data Manager

Position Summary:

As Master Data Management and Data Governance Portfolio continues to scale its product portfolio and digital projects, the Production Operations Manager (Prod Ops Manager I) is responsible for ensuring the stability, accuracy, and reliability of Regal's Product Master Data and Product Information Management (PIM) systems. This role plays a pivotal part in supporting day-to-day operations, addressing production issues, and driving continuous improvements in product data quality, governance, and syndication workflows. By enabling trusted product data and responsive support processes, this role helps RRX deliver seamless experience to internal stakeholders, customers, and distribution partners.

Key Responsibilities:

Major Responsibilities

Production Support & Incident Management

• Serve as the primary contact for production support of Product Master Data and PIM systems (Informatica, ERP, CRM, and syndication platforms).
• Monitor daily data loads, syndication feeds, and integrations, ensuring on-time, error-free execution.
• Investigate, troubleshoot, and resolve issues related to product attributes, hierarchies, media assets, and pricing across systems.
• Manage support tickets, assign priorities, and coordinate with IT/business teams to ensure SLA compliance and timely resolution.

Data Quality & Governance

• Enforce data standards and validation rules to ensure product information is accurate, complete, and consistent across global systems.
• Partner with Data Stewards and Product Operations teams to remediate recurring data quality issues (e.g., duplicates, missing attributes, mismatched hierarchies).
• Maintain data quality dashboards and scorecards to provide visibility on operational performance and support metrics.
• PIM & Syndication Support
• Ensure stability and reliability of syndication workflows for delivering product data to distributors, e-commerce platforms, and marketplaces.
• Support product onboarding, attribute enrichment, and change management processes to ensure updates flow seamlessly across systems.
• Monitor downstream integrations to ERP, CRM, and analytics systems to ensure alignment with governed master data.

Operational Excellence & Continuous Improvement

• Document and maintain Standard Operating Procedures (SOPs), support runbooks, and escalation paths for production support activities.
• Identify recurring issues, perform root cause analysis, and drive process or system improvements to reduce manual intervention.
• Collaborate with IT, Commercial, Supply Chain, and Engineering teams to streamline product lifecycle data processes.
• Benchmark Regal's support practices against industry standards and recommend enhancements.

Compliance & Controls

• Ensure adherence to Regal's data governance standards, ISO 9000 requirements, and trade compliance regulations in product data processes.
• Support internal/external audits and compliance reviews by maintaining accurate documentation and governance records.

Tools & Platforms

• Leverage Informatica PIM & MDM, Snowflake, ERP systems (SAP/Oracle), CRM (Salesforce), and Power    BI to monitor, support, and optimize data flows.

Educational Background

• Bachelor's degree in Information Systems, Computer Science, Data Management, or a related field.
• Certifications in Data Governance, ITIL, or Production Support Management are a plus.

Professional Experience

• 5+ years of experience in production support, data operations, or master data management.
• Experience supporting Informatica PIM/MDM, ERP systems (SAP/Oracle), CRM platforms (Salesforce), and data syndication workflows.
• Proven track record in incident management, data quality monitoring, and cross-system troubleshooting.

Technical Skills

• Strong understanding of:

• Product Master Data and Product Information Management (PIM) systems

• Data syndication processes and downstream integrations
• Data validation rules, attribute enrichment, and hierarchy management

• Proficiency in tools such as:

• Informatica PIM/MDM

• Snowflake
• ERP (SAP/Oracle) and CRM (Salesforce)
• Power BI for dashboarding and performance tracking

Operational & Process Skills

• Experience in:

• Monitoring data loads, syndication feeds, and system integrations

• Managing support tickets, SLA compliance, and root cause analysis
• Maintaining SOPs, runbooks, and escalation paths
• Familiarity with ISO 9000 standards, trade compliance, and audit support

Work setup:

• Must be willing to work minimum of 4x RTO in a month
• Willing to work on mid shift 4:00 PM to 1:00 AM