WFM Planning Analyst

24 hours ago

Angeles City, Central Luzon, Philippines Teleperformance Full time $40,000 - $80,000 per year

Oversees and has full responsibility over all operational support aspects of the contact center. Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management. May be responsible for multiple contact centers.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

  • WFM Planning Analyst

    1 day ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    TASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...

  • Workforce Planning Analyst

    24 hours ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

  • Forecasts & Planning Analyst - WFM

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeWorkforce Full time ₱900,000 - ₱1,200,000

    We're seeking a highly skilled Workforce Management Specialist to join our team. As a key player in our organization, you'll be responsible for designing and implementing end-to-end CX solutions that meet the needs of our clients.Job DescriptionThe ideal candidate will have 3-5 years' experience working in a call center environment, with a strong background...

  • rta / wfm

    24 hours ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $40,000 - $60,000 per year

    Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAP About the Role: We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must...

  • Clark | Workforce Supervisor

    3 weeks ago

    Angeles City, Central Luzon, Philippines Majorel Full time

    Position SummaryThe Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to...

  • Senior WFM Scheduling Analyst

    1 day ago

    Angeles City, Central Luzon, Philippines Universal Access & Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Senior WFM Scheduling Analyst to join the team at Universal Access & Systems Solutions Inc.' in our Angeles City, Pampanga office. This is a full-time role, and you will be responsible for overseeing the workforce management and scheduling activities to ensure optimal staffing and efficient operations within our...

  • WFM Scheduling Analyst

    7 days ago

    Lapu-Lapu City, Central Visayas, Philippines The Results Companies Full time

    Our WFM Scheduling Planning Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize...

  • WFM Scheduling Analyst

    23 hours ago

    Lapu-Lapu City, Central Visayas, Philippines ResultsCX Full time $40,000 - $60,000 per year

    DescriptionOur WFM Scheduling Planning Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to...

  • Senior Workforce Strategist

    6 days ago

    Angeles City, Central Luzon, Philippines beBeeSupervisor Full time ₱900,000 - ₱1,200,000

    OverviewThe role of Workforce Supervisor is a pivotal position within the organization, responsible for overseeing the overall management and direction of the workforce. This includes motivating Analysts and SMEs to ensure that client/customer goals are met. The Workforce Supervisor analyzes work volume variances to forecast and adjust scheduling/staffing...

  • WFM Reports

    24 hours ago

    Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full time $40,000 - $60,000 per year

    Job Summary:The Reports Analyst plays a critical role in transforming data into actionable insights to support performance monitoring and decision-making. This role is responsible for designing and maintaining scorecard dashboards, consolidating reports from multiple data sources, and performing deep-dive analyses to identify trends, variances, and...