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Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Lean Six Sigma Quality
In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).
Responsibilities:
This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)
· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
· Interact with Clients for understanding Key business Priorities and Opportunity identification
· Lead BB Level Projects, and coach & mentor Green Belts
· Provide innovative leadership driving quality performance
· Direct the identification of gaps and improvement in the various processes
· Ensure the use of problem solving and root cause analysis where necessary
· Deploy framework to improve Process performance on the shop floor.
· Lead VSM and Problem Solving Workouts with the various businesses
· Monitor & audit the deployed processes for effectiveness & efficiency
· Responsible for the Visual Management of dashboards & metrics
· Responsible for generating business impact for the clients using the CI methodologies and frameworks
Qualifications:
Minimum qualifications
· Six Sigma experience must be in a Business Process Outsourcing context
· Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).
Preferred qualifications
· Preferably candidates who have supported banking, financial services & insurance clients.
· Candidate must be at the least Green Belt Certified
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
