Travel Specialist

3 days ago

Pasig, National Capital Region, Philippines WNS Careers - Philippines Full time ₱400,000 - ₱600,000 per year

We're looking for talented individuals to join our
Corporate Travel Account
, with an exclusive
₱60,000 joining bonus.

Walk in at our Career Hub:

15th floor, Exxa Tower, Bridgetowne, Quezon City (near Opus Mall)

Monday to Friday | 10AM to 4PM

Qualifications:

  • Graduate or Undergraduate with 2 years in college
  • Must be amenable to work onsite in
    WNS Bridgetowne/Eastwood, Quezon City
    site
  • Must be amenable to work in shifting schedule
  • Proficiency in one or more
    GDS systems (preferred Sabre)
  • Excellent communication skills (both verbal and written)
  • Proficient in Customer Service Skills for managing corporate travelers

Job Description:

  • Accurately and efficiently service travel request via multiple channels (phone, email, chat, etc.).
  • Ensuring all corporate travel policies and industry are followed.
  • Handle inbound calls.
  • Answer incoming calls promptly and professionally.
  • Actively listen to customers' concerns, inquiries, and requests.
  • Provide accurate and helpful information or assistance.
  • Efficiently resolve customer issues.
  • Ensure adherence to company policies and procedures during call interactions.
  • Maintain a friendly and positive demeanor throughout the call.
  • Process Email Requests:
  • Respond to emails promptly with accurate information or appropriate actions.
  • Ensure email responses are courteous, clear, and grammatically correct.
  • Escalate complex or critical issues to relevant departments or management

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