Pharmacy Technician
1 day ago
Key Responsibilities:
1 Grievance Handling
:
- Investigate and resolve member grievances related to Medicare Part D drug coverage, claims, and pharmacy issues
- Ensure all grievances are resolved within required CMS timelines and documented appropriately
2 Communication
:
- Act as a liaison between members, providers, and pharmacies for Medicare grievance resolution
- Provide clear and empathetic communication throughout the grievance process
3 Compliance
:
- Adhere to all CMS (Centers for Medicare & Medicaid Services) guidelines and company policies
- Maintain confidentiality of sensitive member information
4 Documentation
5 Collaboration
Qualifications:
- Medical Allied Health graduate required (
licensed/non licensed
) - Minimum 1 year of experience in healthcare contact setting work experience (
e.g., pharmacy technician, claims processor, provider services
) - Experience handling grievances or healthcare-related customer support in a contact center setting
- Amenable to work on Night Shift Schedule
- Amenable to work onsite at Bridgetown, Quezon city
Others:
- Full-time employment
- Full-Onsite (non-negotiable)
- Fixed Night-shift
- Competitive Salary + SOB + Benefits
-
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