Claims Senior Associate

1 day ago

Quezon City, National Capital Region, Philippines Manulife Full time

We're looking for a Claims Senior Associate to join our Insurance Operations team at MBPS. In this role, you are responsible for handling a variety of regular claim work types, including indexing and processing paramedical claims. This role involves efficiently managing claims to ensure accurate and timely processing, adhering to company guidelines and standards. The successful candidate will demonstrate attention to detail and a thorough understanding of claims processing procedures.

Position Responsibilities:

  • Possess background knowledge of insurance terminologies, concepts, and policy provisions administration.
  • Review and investigate claim documents submitted by policyholders and providers.
  • Assess and analyze benefit coverage based on policy provisions.
  • Perform claims processing tasks, including data input and updates, following standard procedures and best practices.
  • Manage routine tasks to meet or exceed quality, productivity, and turnaround time targets.
  • Collaborate with team members to accurately complete ad hoc requests and respond to communications efficiently.

Required Qualifications: 

  • Proven track record in current role
  • No attendance issues
  • Background knowledge of insurance terminologies, concepts, and administration of policy provisions

Preferred Qualifications:

  • Strong understanding of the general accountabilities of the role
  • Awareness of compliance requirements and risks associated with non-delivery of key tasks to the team as a whole
  • Basic knowledge of the end-to-end process cycle, particularly concerning the related group or area supporting or being supported by the team

When you join our team: 

  • We'll empower you to learn and grow the career you want. 
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
  • As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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