Claims Senior Associate

6 days ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

We're looking for a Claims Senior Associate to join our Insurance Operations team at MBPS. In this role, you are responsible for managing the financial processing of claims, with a primary focus on settlement requests.   

Position Responsibilities: 

  • Manage the financial processing of claims, with a primary emphasis on handling settlement requests.

  • Evaluate beneficiary paperwork to determine if it is In Good Order (IGO) or Not In Good Order (NIGO), ensuring all documentation meets required standards.

  • Ensure all necessary documentation is in compliance with required standards for claims processing.

  • Oversee claims indexing, efficiently organizing items by segregating settlements from notifications.

  • Maintain organized and efficient processing of claims to support overall operational effectiveness. 

Required Qualifications: 

  • Background with insurance claims processing is non-negotiable.

  • A bachelor's degree in any field is required.

Preferred Qualifications: 

  • Proficiency in Microsoft tools

  • Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.

  • Ability to apply critical thinking and problem-solving skills in a work environment.

When you join our team: 

  • We'll empower you to learn and grow the career you want. 

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

  • As part of our global team, we'll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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