Commercial Analyst

Sales Operations:

• Maintain accurate pipeline data to ensure reliable dashboards, reports, and business review insights.
• Collaborate with sales teams to keep sales data clean, complete, and up to date.
• Develop and maintain end-to-end sales process documentation and workflow diagrams.
• Review opportunities from Scoping to Proposing, validating estimation files, proposals, and supporting documents before Commercial approval.
• Validate closed deals by confirming contracts or client POs are complete before final closure.
• Participate in weekly sales and operations meetings to identify issues, follow-ups, and cross- team dependencies. Capture action items and ensure timely resolution through coordinated communication with relevant stakeholders.
• Support sales onboarding by providing tools, training, and guidance on processes and CRM best practices.

Pipeline to Revenue process:

• Monitor and manage the end-to-end pipeline-to-revenue process, ensuring that opportunities move accurately through each sales stage gates.
• Track pipeline metrics to identify bottlenecks, forecast revenue, and align sales activity with financial outcomes.
• Collaborate with Sales, Finance, and Delivery teams for smooth handover, resource planning, and timely revenue recognition.

Reporting & Analysis:

• Produce, prepare and deliver weekly or monthly sales and financial reports, consolidating data from Salesforce and from other business systems.
• Perform ad hoc analyses to answer specific business questions, investigate anomalies, and support decision-making.
• Review dashboards and reports to ensure data accuracy, investigating and resolving discrepancies promptly.
• Provide insights on performance trends, collaborative forecasting, and key commercial metrics to support leadership decision-making.

Core Competencies:

CRM Proficiency

• Knowledge in Salesforce and / or Hubspot, including pipeline management, reporting, data hygiene, and opportunity tracking to support sales operations.

Data Analysis & Reporting Skills

• Proficiency in Excel spreadsheet and familiarity with tools such as PowerPoint and Word for creating clear, insight-driven reports and presentations.

Stakeholder Management

• Ability to engage, coordinate, and influence cross-functional stakeholders—ensuring alignment and timely information flow.

Results-Driven Team Support

• Demonstrated passion for supporting commercial teams, enabling success through accurate reporting, operational support, and proactive collaboration.

Time Management & Attention to Detail

• Ability to manage multiple priorities, meet time-sensitive deadlines, and deliver accurate work with a strong sense of urgency.

Problem-Solving & Critical Thinking

• Skilled in identifying issues, analyzing root causes, and ability to work through ambiguity with sound judgement.

Organizational & Interpersonal Skills

• Capable of managing structured workflows, maintaining documentation, and interacting effectively with diverse teams.

Adaptability in a Dynamic Environment

• Comfortable working in fast-paced settings with shifting priorities. Able to quickly adjust to new tools, processes, and business needs.

English Language Proficiency

• Oral and written English communication skills required for drafting business documents, reports, and stakeholder correspondence.

Flexibility & Willingness to Take On Additional Tasks

• Readiness to support special projects, ad hoc analyses, and operational requests as the business evolves.

Financial Acumen

• Understanding of commercial metrics (margins, revenue forecasting, pricing models, deal structures).

Process Documentation & SOP Development

• Experience creating or maintaining business process documents, SOPs, and governance frameworks.

Dashboard/BI Tools

• Exposure to Power BI, Tableau, or similar visualization tools to support reporting and insights.
• Contract Opportunity Review Familiarity
• Ability to spot inconsistencies between CRM data, estimates, and contract details.