Integration Senior Analyst

6 days ago

Manila, National Capital Region, Philippines 5 Star Recruitment Full time


JOB DESCRIPTION:

  • The Integration Analyst works directly with clients and internal business partners to lead the implementation of the solutions suite of products.
  • The Integration Analyst will act as the primary point of contact for Client engagements while leading a project plan and implementing and supervising all onboarding activities through "go- live" to ensure targeted completion dates are achieved.

RESPONSIBILITIES:

  • Support delivery of solution proposals, including technical specifications and cost estimations.
  • Continue to grow and build on knowledge about the companys products, solutions, and related technologies.
  • Serve as the business analyst/project manager for each client engagement. Lead project scope and timeline to ensure all deliverables meet established quality standards and client expectations.
  • Act as the primary client point of contact. Successfully engage in multiple client projects simultaneously. Communicate proactively and regularly with management regarding project updates.
  • Lead regular project status meetings with clients to provide project status updates as required in client contracts.
  • Support clients during client test activities. Monitor client progress during initial production rollout and successfully handover to Production Support teams.
  • Supervise or support transition to operations and support teams after project delivery.
  • Work with Senior team members to conduct post-project evaluations to assess project success and identify areas for improvement.
  • Provide technical documentation and support materials as needed for successful client implementation.
  • Support and complete operational readiness activities and modernization exercise for various solutions.

QUALIFICATIONS:

  • Bachelors degree preferred or equivalent experience.
  • Strong interpersonal and time management skills.
  • Ability to understand complex technical problems and offer practical and innovative solutions.
  • Excellent verbal and written communication skills, with the ability to simplify technical jargon to diverse audiences.
  • Strong presentation skills with experience delivering compelling technical presentations to clients.
  • Shown ability to engage with customers, understand their needs, and craft technical solutions that address their difficulties.
  • Experience in a fast-paced technology-driven environment.
  • Ability to work independently and manage multiple projects simultaneously.
  • PMP or equivalent project management certification is preferred.
  • Proficient in a second language is highly desirable.
  • Amenable to work in the APAC/EMEA/US schedule

Must Have

We need someone with excellent communications skills;

2-5 years of relevant experience; strong client support background; preferable with project management background


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