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NOC Engineer
2 days ago
NOC Engineer – Infrastructure
NOC Engineers are technical backstops and trusted advisors within the Network Operations Center. In this role, you'll own escalated support tickets end-to-end, dive deep into complex infrastructure issues, and ensure customers receive the right solution—not just the fastest one. You'll work alongside a collaborative, experienced team that values accountability, transparency, and proactive problem-solving.
What You'll Do
- Own and resolve escalated infrastructure tickets across customer environments
- Perform deep technical troubleshooting and engage vendors as needed
- Proactively document environments, identify risks (SPOFs, misconfigurations), and recommend improvements
- Communicate clearly and consistently with customers and internal teams
- Collaborate with peers and mentor junior engineers through knowledge sharing
- Participate in change control processes and on-call rotations
What Sets You Apart
- You follow through on commitments and communicate early when challenges arise
- You escalate appropriately and collaborate rather than working in silos
- You prioritize long-term stability over simply closing tickets
- You actively grow your technical skills and help elevate the team
Technical Focus Areas
The NOC supports three core practice areas:
- Networking & Security
- Datacenter
- Collaboration
Engineers develop core competencies across practices and grow into Subject Matter Expert (SME) roles in one or more areas.
Career Growth
Clear progression paths are available:
- Junior – Learn, shadow senior engineers, and build foundational skills
- NOC Engineer (Staff) – Work independently and develop SME expertise
- Senior – Mentor others and drive proactive improvements
- Lead / Manager – Own practices, guide teams, and influence strategy
Why This Role?
- Focus on solving problems the right way
- Strong engineering culture with real ownership
- Clear advancement paths and investment in professional growth
- A team-oriented environment where collaboration matters
Job Type: Full-time
Pay: Php50, Php70,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Work Location: In person
