NOC Engineer

5 days ago

Taguig, National Capital Region, Philippines IT by Design Full time

NOC Engineer – Infrastructure

NOC Engineers are technical backstops and trusted advisors within the Network Operations Center. In this role, you'll own escalated support tickets end-to-end, dive deep into complex infrastructure issues, and ensure customers receive the right solution—not just the fastest one. You'll work alongside a collaborative, experienced team that values accountability, transparency, and proactive problem-solving.

What You'll Do

  • Own and resolve escalated infrastructure tickets across customer environments
  • Perform deep technical troubleshooting and engage vendors as needed
  • Proactively document environments, identify risks (SPOFs, misconfigurations), and recommend improvements
  • Communicate clearly and consistently with customers and internal teams
  • Collaborate with peers and mentor junior engineers through knowledge sharing
  • Participate in change control processes and on-call rotations

What Sets You Apart

  • You follow through on commitments and communicate early when challenges arise
  • You escalate appropriately and collaborate rather than working in silos
  • You prioritize long-term stability over simply closing tickets
  • You actively grow your technical skills and help elevate the team

Technical Focus Areas

The NOC supports three core practice areas:

  • Networking & Security
  • Datacenter
  • Collaboration

Engineers develop core competencies across practices and grow into Subject Matter Expert (SME) roles in one or more areas.

Career Growth

Clear progression paths are available:

  • Junior – Learn, shadow senior engineers, and build foundational skills
  • NOC Engineer (Staff) – Work independently and develop SME expertise
  • Senior – Mentor others and drive proactive improvements
  • Lead / Manager – Own practices, guide teams, and influence strategy

Why This Role?

  • Focus on solving problems the right way
  • Strong engineering culture with real ownership
  • Clear advancement paths and investment in professional growth
  • A team-oriented environment where collaboration matters

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation service provided

Work Location: In person

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