Service Coordinator
2 weeks ago
Essential Functions:
- Service Request Management
- Log, track, and prioritize service tickets.
- Ensure timely assignment and resolution of service issues.
- Monitor ticket queues and escalate as necessary.
- Client Communication
- Serve as the first point of contact for clients regarding service-related inquiries.
- Provide regular updates on ticket progress and resolution status.
- Scheduling & Coordination
- Schedule field engineers or technical resources for onsite/offsite support.
- Coordinate with different teams (e.g., NOC, technical support, vendors) for timely service delivery.
- Documentation & Reporting
- Maintain accurate records of service requests, incidents, and resolutions.
- Generate reports on service performance, incident trends, and SLA compliance.
- Process Adherence
- Ensure all procedures align with ITIL or company-defined service management standards.
- Recommend process improvements for more efficient service delivery.
- Client Satisfaction & Feedback
- Collect feedback post-service and address any concerns to maintain high customer satisfaction.
Requirements:
- Must have a prior minimum 1 year of experience CSR Voice Account
- Must have experience working with international clients or customers - US, US, Canada or Australia
- Must be flexible to work any shift in a 24/7 operation including night shifts
- Candidate should be amendable to work from office
-
Product Planning Coordinator
5 days ago
Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full timeWork Schedule: 6 AM - 3 PM, Mon - FriWork Setup: Temporary onsite (Hybrid after training)Work Location: McKinley Hill, TaguigAbout UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for...
-
HR Shared Services
2 weeks ago
Taguig, National Capital Region, Philippines DME Service Solutions Full timeRole Summary:This role will provide essential administrative and operational support to ensure the effective execution of program activities. This includes managing logistics, documentation, communication, and coordination across multiple workstreams and stakeholder groups. This role will receive work direction from the MoW Program Director. The role...
-
Thai Customer Service Associate
6 days ago
Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeCompany DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...
-
Service Desk Coordinator
3 days ago
Taguig, National Capital Region, Philippines Electrodry Full timeAre you someone who thrives in a fast-paced environment and enjoys making a direct impact on customer satisfaction? If you're looking for a role where you can not only build valuable skills but also grow within a dynamic company, we want to hear from youABOUT US @ TGT GLOBALAs a Great Place to Work certified company with top ratings given by our teams, we...
-
Facilities Coordinator
2 weeks ago
Taguig, National Capital Region, Philippines Jones Lang LaSalle Property Consultants Pte Ltd Full timeJob Responsibilities:Provide support to Site and/or Assistant Facility Managers with operational activities.Conduct daily walkthroughs to ensure a clean and organized office.Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.Identify opportunities for improved operation and service excellence.Schedule and...
-
Production Coordinator
1 day ago
Taguig, National Capital Region, Philippines QUBE Smart Technology Corporation Full timeQ Media 360° Advertising Corporation is a full-service advertising agency based in Taguig City, Philippines that offers a broad range of marketing and advertising solutions to help businesses communicate their brand messages and achieve strategic goals. The company provides services across Above-the-Line (ATL) and Below-the-Line (BTL) marketing, digital...
-
Rostering Coordinator
3 days ago
Taguig, National Capital Region, Philippines Staffstream Full timeRostering Coordinator — Remote, PH-Based OnlyDo you thrive on keeping schedules running smoothly and people supported where it matters most?This role puts you at the center of service delivery for a purpose-driven care organization.The Opportunity at a GlanceA growing disability and community support services provider is seeking a Rostering Coordinator to...
-
Facilities Coordinator
2 weeks ago
Taguig, National Capital Region, Philippines CBRE Full timeFacilities Coordinator (Taguig City)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can...
-
IT Project Coordinator
3 days ago
Taguig, National Capital Region, Philippines Intelligent Technical Solutions Full timeJob DescriptionThe Project Coordinator (PC) ensures smooth execution of client technology projects within a Managed Services Provider (MSP) environment, they play a key role in delivering successful projects by managing small, standardized deployments (such as workstation and printer rollouts) and providing critical administrative and operational support...
-
Project Coordinator
1 week ago
Taguig, National Capital Region, Philippines MicroSourcing Full time**Discover your 100% YOU with MicroSourcingPosition:**Project CoordinatorLocation:BGC, TaguigWork setup & shift:Onsite | DayshiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...