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Customer Care Specialist
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Air Liquide Philippines, a fully owned subsidiary of Air Liquide Group, started its operations in 1994 and currently employs 230+ people. We operate air separation units (ASU), hydrogen plants, carbon dioxide plants, cylinder refilling stations and depots, on-site plants and pipelines nationwide. Our main plant is situated in Pinagbuhatan, Pasig City, and our head office is in Bonifacio Global City, Taguig City.
We serve a wide spectrum of markets and industries including electronics, food processing, pharmaceuticals, metals, automotive, shipbuilding, and hospitals.
Air Liquide Philippines is ISO 9001:2008 certified as well as GMP certified for medical oxygen. In addition, our liquid carbon dioxide plant in Pasig City filled the requirements for Food Safety System Certification FSSC for the manufacture of this gas as a food additive.
As a Customer Care Specialist, you will be the first point of contact for customers, managing queries and orders with urgency and ensuring expectations are exceeded. You will empathetically resolve issues, assess their complexity, and collaborate with other departments to provide valued and cared-for customer interactions in line with AL sales policy.
How will you CONTRIBUTE and GROW?- Serve as the primary contact for all customer inquiries via web, email, and phone, providing first-level problem resolution.
- Communicate customer concerns and business-impacting issues to internal stakeholders and management.
- Manage after-hours delivery requests from customers.
- Act as a liaison between customers and the operations team to ensure satisfactory resolution of issues.
- Process customer purchase orders for Packaged Gases, ensuring accuracy and timely input.
- Verify new customer accounts and collaborate with the Sales support team for system setup.
- Provide proactive updates to customers regarding delivery dates, order acknowledgments, and any potential delays or backorders.
- Handle customer requests for Certificates of Conformance/Analysis (CoC/CoA) copies and consumption analysis.
- Contribute to enhancing the overall customer experience by supporting re-education on ordering procedures and other related initiatives.
- Collaborate with cross-functional teams to reconcile cylinder holding data and resolve customer disputes efficiently.
- Bachelor's Degree in any discipline
- Ability to listen to and respond to customer issues or ideas with empathy
- Proactive in taking action to quickly meet customer needs and resolve problems
- Demonstrates responsibility and accountability to achieve objectives and adhere to follow-up procedures
- Possesses strong attention to detail
**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
