Customer Success Specialist

5 days ago

Makati City National Capital Region Manila Philippines Booth and Partners Full time

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth. About the RoleResponsibilities include, but are not limited to:Gather complex needs and align them with proper internal resources needed to power our partners' care delivery systemsContinuously improving existing processes to evolve our product and offeringsIdentifying gaps and training clinicians on various requirements needed to run our servicesWorking closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills developmentManagement of clinician scheduling and communicationImplementing client and patient workflows into tech platforms spanning a variety of verticalsData entry and integrityActing as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communicationsImproving team efficiency by creating optimum processes with technology and people Requirements1+ years of experience working on projects in a startup or healthcare environment requiredProven capacity to learn new technologies for maximum project successAbility to construct effective emails giving clients and internal stakeholders all necessary background and project updates About OpenLoopOpenLoop was co -founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go -to -market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company CultureWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.We're based out of Des Moines, Iowa, but we've got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom.

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