Claims CSR

5 hours ago

Cebu City, Central Visayas, Philippines JustPressOne, Inc. Full time ₱240,000 - ₱300,000 per year

We are seeking a proactive and detail-oriented Warranty Contract Administrator to join our growing team. In this role, you will be responsible for processing warranty claims for appliance repair services performed by technicians. You will play a key part in ensuring claims are submitted accurately, authorizations are obtained, payments are tracked, and records are maintained.

This position requires someone who can multitask effectively, think independently, solve problems quickly, and isn't afraid to ask questions when clarification is needed. You must also be able to remember and apply specific rules and procedures consistently to ensure compliance and accuracy.

Key Responsibilities:

  • Submit and process warranty claims promptly and accurately.
  • Obtain necessary authorizations and approvals for claims.
  • Follow up on outstanding payments and update financial records.
  • Manage multiple client accounts and ensure warranty requirements are met.
  • Collaborate with technicians and team members to resolve issues and provide solutions.
  • Apply company rules and warranty guidelines consistently.
  • Maintain professionalism, confidentiality, and a strong commitment to follow-through.

Job Conditions:

  • Minimum education: High School diploma or equivalent.
  • At least 1 year of experience in a Business Process Outsourcing (BPO) or similar environment.
  • Flexibility to adapt to a dynamic work environment and shifting priorities.
  • Must be able to work onsite at company's facility.
  • Demonstrate commitment to reliable attendance and punctuality.

Qualifications:

  • Strong multitasking and organizational skills.
  • Excellent comprehension and ability to follow complex instructions.
  • High attention to detail with strong analytical and problem-solving abilities.
  • Self-starter who can work independently and take initiative.
  • Reliable, trustworthy, and able to handle confidential information.
  • Team-oriented with the ability to work under pressure.
  • Results-driven with a focus on accuracy and efficiency.

Preferred Skills:

  • Familiarity with appliance repair industry or warranty claim processes.
  • Experience using CRM systems, billing platforms, or warranty management software.
  • Strong written and verbal communication skills for client and technician interactions.
  • Ability to quickly learn and apply new rules, policies, and procedures.
  • Prior experience in administrative support roles.
  • Comfort with handling multiple accounts and balancing competing priorities.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • Customer service: 1 year (Required)

Location:

  • Cebu City (Required)

Work Location: In person

  • Urgent: Pioneer Customer Service Representative

    5 hours ago

    Cebu City, Central Visayas, Philippines Sound Connection Phils. Inc. Full time ₱150,000 - ₱250,000 per year

    Staff Outsourcing Solutions Is Currently Looking ForCUSTOMER SERVICE REPRESENTATIVES-VOICE for a new Healthcare Account(onsite assignment, graveyard shift)Manage incoming calls from policyholders regarding insurance claims, coverage, and benefits.Respond promptly to emails and inquiries through various communication channels, including chat, social media,...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱150,000 - ₱250,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE I Provides outstanding customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees by responding to and resolving phone inquiries related to benefit information, claims adjudication, eligibility verification,...

  • Customer Service Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱120,000 - ₱230,000 per year

    Position: CSRSet Up: Onsite Shifting ScheduleWeekends Day OffAvailable Accounts:-Retail-Healthcare-Airline*Easy Account*Fast Application*One day Hiring Process*Free tips to pass the interview/Assistance until Job Offer*With 120 Pesos Fare ReimbursementJob Description:1. Answer inbound calls, emails, chats related to healthcare services, benefits and...

  • Customer Service Representative I Onsite I Night Shift I IT Park Cebu

    2 weeks ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱150,000 - ₱250,000 per year

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SERVICE REPRESENTATIVE IProvides outstanding customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees by responding to and resolving phone inquiries related to benefit information, claims adjudication, eligibility verification,...

  • Customer Service Representative| Good for Newbies

    3 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱276,000 per year

    Position: CSR- Healthcare AccountLocation: Cebu IT ParkOnsite-Shifting Schedule | Graveyard ShiftWhat we are looking?SHS or College GraduateWith or without BPO experienceMust have strong English communication skillsWhat we offer?Up to 23, 610 Salary PackageAccount AllowancesClothing & Transportation Allowances20% Night DifferentialHMO coverage on Day 1and...

  • CSR - Customer Service Representative

    5 hours ago

    Cebu City, Central Visayas, Philippines AUMTREND PH INC Full time ₱200,000 - ₱300,000 per year

    Responsibilities:Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Check to ensure that appropriate...

  • Healthcare Operations Representative

    5 hours ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱50,000 per year

    LOCATION: Cebu IT ParkPOSITION: Customer Service AssociatesWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Healthcare program providing callers (service providers) information about the benefits and eligibility of insurance policy holders, and status of their claims.(COMPENSATION & BENEFITS)PHP...

  • Healthcare Customer Service Agent

    2 weeks ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:On-site a Cebu Exchange TowerFixed night shiftMinimum of 3 years proven experience in a customer service or client support role, preferably in a high-volume or BPO/contact center environment.The main responsibilities of a CUSTOMER SERVICE REPRESENTATIVE I include:Convey a positive image of the company by promptly responding to customer phone...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Korean Bilingual Customer Service Representative

    4 hours ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱30,000 - ₱60,000 per year

    We are looking for a Tier 2 Korean/ English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills...